Manage your online reputation with Community Happiness

Danielle Easton
3 min read
Gather feedback, build trust, attract new customers, and cultivate a thriving online presence, with our game-changing reputation management tool.

Gather feedback, build trust, attract new customers, and cultivate a thriving online presence, with our game-changing reputation management tool.

Community Happiness is TeamUp's reputation management tool that lets you request customer reviews and track your brand reputation by monitoring reviews, comments, and mentions on social media, review sites, and other online sources.

This feature seamlessly integrates with your existing Google and Facebook review accounts, allowing you to manage everything in one place and even respond to reviews on external sites within TeamUp.

Community Happiness asks customers to rate your services

 

How Community Happiness helps you

Community Happiness helps you grow your online reputation and collect valuable feedback by sending an automated email to customers asking them to review recent sessions. It makes life easy for both you and your customers: you decide how long after a session the email is sent, and customers can write thoughtful reviews more quickly using AI technology based on keywords you define.

And that’s not all. Any customers rating your services 4 stars or more get a prompt to share these positive ratings on your external review sites for all to see and boost your reputation.

 

How to set up the Community Happiness feature

To use the Community Happiness feature, log into your TeamUp account and click Settings. You'll see a Community Happiness card. 

Open the Community Happiness card to customize your settings

Click on the card to open the description. Slide the toggle under the Status bar to enable the feature.

Community Happiness feature setup

Please note if you created your account after June 5, 2023, this feature is a paid add-on. For this reason, once you enable the feature you will be prompted to confirm your choice so that we can add it to your bill.

 

Requesting reviews from customers

Find out how satisfied your customers are by reminding them to review any sessions they participated in. Community Happiness lets you choose how soon after the event the email is sent*.

*To learn more about how to customize the email your customers receive, head to our Community Happiness help guide.

You can further customize the review request based on the type of event, instructor, and venue.

The Community Happiness automated email settings

Connecting external review accounts

Make sure you have set up your external review accounts (Google Business, Facebook) beforehand. Click 'Link to...' to connect and sync your Google reviews with your TeamUp account. Facebook linking will be available soon.

Screenshot 2023-06-19 at 17.12.50

 

Defining keywords for thoughtful reviews

Help your customers write useful reviews more quickly by defining up to 5 keywords. Customers can then select the words they want to include and create an AI-generated review that they can then send or tweak as needed before submitting.

Community Happiness customer review keywords

To remove or edit any keywords, just click the 'x' next to the word.

Screenshot 2023-06-19 at 17.20.22

Remember to click 'Save' at the bottom of the page to save your choices. 

Community Happiness prompts users to share strong reviews externally

 

What do my customers see?

Your customers will receive an email asking them to leave a review. When they click the link in the email, they'll see a webpage with your logo and information about the event you want them to provide feedback on.Community Happiness review request with keywords

They can either write their review directly in the text box or click on some or all of the keywords you defined and 'Preview' to create an AI-generated review. Customers can then edit or tweak the review until they are happy with it and click 'Submit' to publish it on your page.

Community Happiness AI-generated review based on your keywords 

Customers will then see a thank you message. If any customers rate their experience 4 stars or more, they'll also see a prompt asking them to share the review externally to your other sites. 

Community happiness thank you message and prompt to share positive reviews on external sites

Thanks for reading. We're certain this new feature will help you manage your online reputation and grow your business. Stay tuned for more updates coming soon! 

 
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