Penalty System
Discourage late cancellations and no-shows
Charging customers who repeatedly cancel last minute or simply don't turn up has never been easier. Reduce admin and keep repeat offenders in check with TeamUp's automated Penalty System.
Get started
Manage members with poor attendance records the smart way
Our Penalty System automatically charges members a fee once they've met your late cancellation or no-show criteria.
Fuller classes
Motivate your members to cancel in time. Free up slots for customers on the waitlist.
Straightforward setup
Configure different penalty criteria and fees. Apply them to your memberships in just one click.
Less admin
Automatically charge members the penalty fee. Spend less time processing payments manually.
Forgive and forget
Override a fee if a customer had a valid reason for not attending. Reset the penalty count to zero.
Detailed reporting
Track penalty statuses, types, and fees. Use data to gain insights into member behavior and identify trends.
Timely email notifications
Notify members that they're on their way to receiving a sanction. It's over to them to avoid the penalty.
CUSTOMER REVIEW
“ The Penalty System feature is saving me up to 90 minutes a week. Where previously I was checking through all the no-shows/late cancels from the previous week and manually applying charges, I now have this configured to run automatically and have the flexibility to be lenient where necessary! ”
Elliot Turner | The Project Health & Fitness
So simple, yet so powerful
Do you find there are members who consistently drop out last minute, leaving spots that can't be filled?
Late cancels and no-shows shouldn't cost your fitness business time or money! It's time to encourage your customers to get into the habit of canceling if they can't make it.
Get set up in minutes
Enable automated penalty fees in just a few steps in your TeamUp account.
1. Define the number of strikes that comprise a penalty
2. Establish the period the strikes must occur within to count towards a penalty
3. Set the late cancel and/or no-show fee amount
4. Choose when the member's default payment method will be charged
5. Sit back while the automated system collects the penalty fee
CUSTOMER REVIEW
“ I find the new Penalty System feature to be really good. Clients respect the service more and, in turn, get better results themselves. One of the most frustrating things about being a gym owner/coach is the late cancellations and no-shows, and this feature - whilst I don't enjoy having to implement it - does provide peace of mind and protect our sanity.
It's really straightforward and is pretty easy to work. And it can be undone if needs be. ”
Daniel Fox | Shark Tank Training
Are you ready to get started?
Easy setup, free trial, and all the support you need.
Frequently asked questions
Here are some common questions and answers about TeamUp's Penalty System feature.
What can I use the Penalty System feature for? 
How does the penalty fee system work?
What actions trigger a penalty?
How many strikes before a member is charged a penalty fee?
Do I have to process the payment collection manually?
How can I forgive a penalty?
How can I keep track of my members' penalty counts?
How can I let members know they're going to be charged a penalty fee?
Is the Penalty System feature included in my TeamUp subscription?
How can I enable and set up automated penalty fees on my TeamUp account?
Start holding repeat offenders accountable
Put an end to late cancellations and no-shows that inconvenience you and other members, and cost your fitness business money.