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Success Stories
Once you set it up, it's there, it's good to go. We've just had a second box open up, and I'm addicted - I'm constantly on TeamUp looking up the percent of growth.What's the revenue, what's the cash, how many classes are people attending? I definitely recommend people on the fence to come and try TeamUp. It's so easy to set up. It's so cost effective - you only pay for the number of members you've got. So, you know what you're going to spend.
It's great having GoCardless and TeamUp working together. You set the system up, people pay online. End of the month, for us, it's great. It's a simple system: people come in, they give their email address, you give them the link, it's all done in one go. It's very easy in terms of sorting the money out. You set up your bank details with them, and for us, most people are on memberships, so they take money out of our customers' accounts on the start of each month. Then, within a few days, the money hits our account. If someone new comes in at the middle of the month, TeamUp and GoCardless sort it out for us and the money just comes in.
Whenever we've had any questions or issues, the team have come back to me within that day. They'll either help you out, do it for you, or show you how to do it. It's really great.
Before TeamUp I was a servant to my business. I always liked the physical aspect of a paper system and was hesitant about changing such a vital part of my business to an online booking system. However, I can honestly say it has been the greatest thing I could've done.
I now wonder why I never made the leap sooner. Before TeamUp, I would be constantly answering enquiries from my clients, booking them in, cancelling them, checking they were booked in. The amount of calls, texts and emails I would answer on a daily basis was insane. Even at midnight I'd still be ensuring everything was ok and answering enquiries.
TeamUp has changed everything. My clients love that they can log in and amend their bookings so easily from their phones and I love that they don't have to contact me to do this. My customers find the system very user friendly and are always able to make bookings without any trouble.
TeamUp has helped me to both control and grow my business immensely over the last 10 months. As a growing Yoga & Pilates studio I was starting to spend as much time doing admin (taking bookings, cancellations, payments, etc) as I was teaching classes, which didn’t allow me time to invest in my growth plans. Overnight, TeamUp freed up hours for me, with its user friendly system for bookings, customer records and financial recording.
When opening Optimal Sports Performance we wanted to make sure we had a membership system in place that makes our life a lot easier. TeamUp has given us that and more.
Our customers bought into the system straight away and found TeamUp extremely easy to use. We often get really positive feedback on what a good idea its been.
The support from the initial setup to everyday queries has been outstanding, we had several phone calls to start with and a very fast response with anything else we need help with. If we we're asked to rate TeamUp it would be a no brainer '10/10'.
When we started our studio, we tried out various types of software. It was very clunky, and wasn't as smooth as TeamUp. The best thing about TeamUp is how easy it is to use. They do everything, and I can do it through my phone as well. Other box owners will know, we get messages at all times of the day even if you're just trying to chill out watching the TV at night, someone no doubt will email you telling you they want to get booked on. It's easy to just get my phone out and do it all from my phone.
Any other box owners looking for software should use TeamUp. It just makes your life a lot easier. We have so many other things we need to worry about, and it just makes your life so much easier.
If I have any drama ever, which I rarely do, I can get a hold of someone from the team right away. A lot of the other companies that do this kind of software, it's hard to get hold of them.
When we first started, I was worried about having to transition all the data over from the initial system that we were using. We had thousands of clients in our database and I was afraid of having to manually move them all over. But the TeamUp support did that all for us. All we had to do was send our clients an email and they could just register themselves. That was very helpful.
On-going support at TeamUp is great. I can just have a live chat with someone in the system, and they'll get bak to you right away. If there's ever a problem, I know I can get it fixed right away, and talk to someone as well, which is really important.
Being able to see how many class packs people have left is really helpful. Everything is tracked, and the reports are really good. But for me, the best part is the actual booking system; people being able to book into classes without having to contact us, without having any issues. It lets us get on with the teaching side of things without us having to spend too much time booking people in, cancelling people, and worrying about that.
It's everything we need for our business. It's very user friendly, from the business side but also from the client side. We've had very good feedback from our clients. It's very easy to use.
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