Who attended your class? When? Check out the attendance reports

Admin
2 min read
How the attendance report works. Answer questions like "who attended the most classes last month?" and "who no-showed the most this year?"

How the attendance report works. Answer questions like "who attended the most classes last month?" and "who no-showed the most this year?"

If you’ve ever said to yourself...

“I want to see which of my customers attended the most classes last month”

or 

“I’d like to know who has attended the most of a particular type of class”

Then you’re going to love the attendance report.

This leaderboard helps you give reward and recognition to the people who have started making fitness at your studio a habit.

It shows you... 

  • who comes to which classes and when
  • how often each person comes
  • who turns up and who doesn’t (no-shows) or who cancels class late
  • where they booked - app, website, or via one of our integrations
  • how they booked, which instructors they like, and more
  • all of the above by any date, any other field

Basically, it shows you everything about attendance in your business - it’s your master tool for understanding your members and the classes they go to.

instructor teaching from stage

 

On class day your focus has to be on delivering the class

How the attendance report works

The attendance report is basically a leaderboard.

Image shows attendance report leaderboard on the TeamUp dashboard.

It shows you who attends which class, and when...

Image shows the customer leaderboard: customer names and how many times they have attended classes.

And which classes any given customer has attended.

Image shows a list of classes a customer has attended.

These reports can show where each person attended class, with which instructor, and what membership type they used...

Image shows list of how where each person attended class, with which instructor, and what membership type they used.

It shows what platform they used to book their class...

Image shows a list of booking sources: two from TeamUp Website, one each from TeamUp App, ClassPass, and MoveGM

And whether they showed up...

Image shows list of attended vs. no show listings

Do you have a group of people who notoriously no show? Find out who they are with this report.

Image shows the "No Show or Late Cancelled" report: a list of customers and the number of times they no-showed.

We think that one of the most interesting reports is a customer's attendances over time.

Image shows how many classes a person has attended by month.

And all kinds of other combinations! It’s all powerful and simple to use. You can also filter any view by any dimension.

Image shows "Filter results by" and drop down menus: "any customer," "any class type," "any venue," "any instructor," "any booking method," "any membership," "any status," and "any booking source

Finally, you can download the full report from any view the way you want it.

Image shows a download link for class attendances

What can you do with the attendance reports?

With this report, you could start a friendly competition for who can attend the most classes...

...Or, you could run a 30-classes-in-40-days competition to get a prize. There's no limit to how you can use this data. However you choose to help your customers establish a fitness routine, this will help you track it.

In The Power of Habit, Charles Duhigg talks about how important it is to maintain repetition of a habit in order to make it stick. This is what the attendance report is all about. But, he also has this to say:

“Typically, people who exercise, start eating better and becoming more productive at work. They smoke less and show more patience with colleagues and family. They use their credit cards less frequently and say they feel less stressed. Exercise is a keystone habit that triggers widespread change.”

― Charles Duhigg, The Power of Habit

And with that, we’ll leave you. Thanks for reading!

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