How valuable the right booking system is for owners and clients

Admin
4 min read
Learn how Maggie Elliot has grown her business, hired staff, and offered her customers new services, along with the best customer experience with the help of TeamUp software.

Learn how Maggie Elliot has grown her business, hired staff, and offered her customers new services, along with the best customer experience with the help of TeamUp software.

 

But also above all else what I've always found is customer service with TeamUp is second to none. I've not experienced customer service with any other business that I've come across that is like TeamUp's and it makes me want to make mine like that.

I'm Maggie Elliott and my business is Spark Life which started out life as Spark Fitness but needed a name change because we evolved to be more than just sort of fitness in inverted commerce. Now it is a studio in Manchester. And we have three of us that work here.

I started using TeamUp because I started doing groups and I needed them to be able to not just book in on their own accord, but I also needed some way of recording how many times they were coming and to actually set the number of times they can come because we have different memberships. So you can come once a week, twice a week or three times. And I needed somebody to manage that so that I didn't have to because doing that myself would be an absolute nightmare. So that was why we started using it

And actually now with the appointments feature, we use it for everything. We migrated into using it for personal trainer and it's even more useful now having the appointments for that because where we used to set time slots, we can now just set our availability and say, right, well, you book in whenever is good for you in that time.

And I find that really helpful as well because it's such an easy way to manage diaries. So we now know when classes are, we hook up the TeamUp to our diaries as well. It just basically blocks time out, straight away. And we can do it easily back the other way now with the appointments feature, which I really like.

But also the memberships. The fact that we can set as many different memberships as we like, and that we can have those memberships have even different price levels on them so that our existing members, even if the price changes that doesn't change for them, which is really helpful. I absolutely love your discount code feature just to be able to offer a discount to them, so we can easily put a special offer on or when I go away on holiday and people are going to miss out a little bit on some classes, I just put a discount code on for the following month, which allows them to take an extra session whenever they want to say.

So now people never feel like they're missing out. It always feels like we can give something back. I would 100% recommend it because any feature that you would want to have is on there. But also above all else what I've always found is customer service with TeamUp is second to none. I've not experienced customer service with any other business that I've come across that is like TeamUp's and it makes me want to make mine like that.

Maggie also recently shared additional feedback with us

From the very beginning, TeamUp has been excellent. I had trouble setting up the system when we first migrated to it a couple of years back. I sent a chat message and within 2 minutes someone had called me. They immediately ascertained what the issue was then actually just took over it and sorted it for me.

Since then, If there’s been a little glitch or something isn’t working right, someone has responded and helped me to sort it out the same day and usually within a couple of hours. Recently, what I was most impressed with was I had asked a general question about On Demand and at the time it was in beta. I was immediately added to the trial list and within a couple of weeks, we had access to it.

I feel like our feedback on that was listened to as everything we asked about being possible on that now is. But also, the only thing I ever felt was missing as a feature was appointments (I used to use a separate app when I was mobile to deal with this for 1-2-1) and I’m sure there were loads more people who mentioned it but I think it’s a perfect example of how TeamUp pays attention to the feedback, listens to its users and responds by honing the platform so it works best for us! 

Honestly, I don’t think there’s any other service I pay for that has this kind of response rate!

To hear from more members of the TeamUp community, check out our testimonials page

 

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What is the best gym management software?

What is the best gym management software?

What is the best gym management software?