Jamie Boder on why TeamUp's customer support is so valuable to Yoga for AS

Jamie Boder shares why he chose TeamUp for Yoga for AS.

Jamie Boder shares why he chose TeamUp for Yoga for AS.

The big selling point and the reason why I am I really enjoy using this platform is because I'm allowed to call people. I could just dial a phone and someone picks up and can say, yeah, let's fix this or let's help you with this. Honestly, that's so rare.

My name is Jamie Boder. I formed, alongside my business partner Jeff Lindsay, a business called Yoga for AS which delivers yoga specifically modified for a form of arthritis called axial spondyloarthritis. We offer live classes, we have a virtual library, one to ones, and do other events across the board. So that’s what we do as a business.

We chose TeamUp. Originally the choice was we were using Eventbrite for our events and it lent a problem. One, we had these recordings after classes we wanted to send to people. It was very time-consuming to manually send them. Two, people tended to not come back as regularly when you do a one-off event.

We knew that a subscription model was the way forward. So then we consulted with a few colleagues, people that are in this space and they said we use TeamUp. So we were recommended by someone who actually is one of your customers they're called Discover Tai Chi.

They're two very lovely people that have a very similar orientation to business and trying to do good in world and combining the too. So we looked at TeamUp and thought, this is the good option to use. The big selling point and the reason why I am I really enjoy using this platform is because I'm allowed to call people. I could just dial a phone and someone picks up and can say, yeah, let's fix this or let's help you with this. Honestly, that's so rare.

Try and name a platform where you have to usually go through a load of different emails and sometimes after about a week, you can persuade, you can beg to get on a Zoom call or a video call, even a telephone call. Whereas I'm not very tech orientated. I don't like looking at emails and big articles about how to do things because my brain doesn't work that way.

I'm very kinesthetic about how to do it as I'm learning. So to be able to call someone at TeamUp and they get on a call with me instantly, the problem solved, that's really useful. And that's honestly why I think it's so great to use.

The on-demand section’s good because it doesn't have a limit, you can just keep uploading things on, adding videos.

We've got, I think over a hundred videos on there now, a hundred classes. No one has complained about using the platform. Never had any issues with it. It's just very user-friendly. It's also good from a standpoint of gatekeeping people, meaning they have to sign a waiver. They have to sign up before even getting into a class, which is good as well.

Because if you use other platforms, sometimes people just sign up. They've not filled in a form. They've not said they're happy for this class or this to happen. And it's important to look after the customer and know that they are comfortable with the class is going to be recorded, all of these things.

So that's good. The fact it's automated is good and yeah, I recommend it to anyone that I know that wants to start a kind of online class platform, learning thing, whatever it may be.