Somebody took me through the migration, we used Mindbody briefly before, and basically helped move all of my customers over to TeamUp in a really smooth way.
We run a small personal training studio called Factory Fitness in Nottinghamshire, and I’m Louise. It’s my little baby and we run semi-private personal training and group fitness training. Our biggest group is up to 10. I've used to TeamUp really quite early on. I don't know quite how long I've been with TeamUp now, but for the majority of the time, the gym has been operationally we've used TeamUp. We tried a few other things first. And we moved over to TeamUp very early on, probably after maybe early 2017 because it ticked all the boxes for us. It gave us all the flexibility that we needed in terms of booking software for the people who trained.
In terms of payment solutions for managing direct debit to save me having to go and check various different sources of income streams. And so we can get everything through TeamUp rather than having lots of little pots of things everywhere. That’s why we use TeamUp and since then, we've never really had an issue.
There are a few technical things, but I've never really been tempted to go anywhere else. The payment integration thing is massive for us because previously I'd got standing orders here, I've got people paying cash here, we've got loads of different people doing lots of different things, so having TeamUp really streamlined that operational headache.
It's really easy for us in terms of being able to see when people book sessions when people have not turned up to the gym. Once we got to the point where there were 60+ members it was difficult to remember who's been to the gym and who’s not been to the gym and has not seen because there’s me and another coach and he might have seen that person.
So we run a report for missed customers over the course of every seven days. So it's really useful for us to keep in touch with those people that might well be struggling with stuff. In terms of its cost-effectiveness, in terms of its ability to do stuff in terms of the company's genuine keenness to improve stuff, in terms of customer service from the beginning, the customer service I've had has been absolutely brilliant, and it hasn’t mattered what my questions are, people, have always gotten back to me. I've never been frustrated with the customer service side of stuff. I'm not the world's most technologically savvy human being.
I'm not a big fan of all the computer stuff and the setup was really easy. Somebody took me through the migration, we used Mindbody briefly before, and basically helped move all of my customers over to TeamUp in a really smooth way. Somebody was there to help out to do all the bits and bobs of transition. Even if you're technologically challenged, you could move to TeamUp.
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