Sam Palmer shares why TeamUp enables her to deliver her services

Learn why Sam Palmer feels empowered by her software to deliver an excellent service to her members of Midlife Makeover.

Learn why Sam Palmer feels empowered by her software to deliver an excellent service to her members of Midlife Makeover.

I put a post on various PT Facebook groups and asked people what their experience was. I watched for about a month and TeamUp came up time and time and time again, and I thought better given these guys ago.

My name is Sam Palmer (owner of Midlife Makeover). I am a mid-life or menopause fitness and lifestyle expert. I'm also a running coach. I live in Kent in England and at the beginning of the pandemic, I went from serving people in front of me like many people do to having now a global client base, which is fantastic.

Getting TeamUp to be able to help me. About five years ago, I think when I was purely working with my running business and an in-person sort of fitness studio, I was looking at a way to make things more efficient, to keep an eye on the income and the expenditure, stop having to have tic sheet registers for all different types of types of classes.

I wanted a way of bringing it seamlessly under one bonnet. And whilst I had a website, the website wasn't able to do that. And actually, I put a post on various PT Facebook groups and asked people what their experience was. I watched for about a month and TeamUp came up time and time and time again, and I thought better given these guys ago.

I think what it enables me to do in fact is have a variety of services. So for some of my clients, they buy a book, if you like, or an allowance of tokens to allow them to come to a running session. And when they run out I can make a decision when they run out if it’s in three months or if it's three years.

It’s having that flexibility that’s really important. But now that we're very much in the online world, I can have different packages and programs that allow people to start and stop, or I can control when they start and stop and the fluidity and flexibility to say, you're going to have a seven-day test, see if you like it before you purchase has been really useful.

So historically, because I've been running particularly the running parts of my business for 25 years, people literally were given like a ticket. We made tickets with the branding on them. We laminated them. And when they bought 10 tickets, we gave them tickets and they went through the washing machine and all of that sort of stuff, so that was part of the reason for wanting to go digital.

And you know what, when I first said we're going completely digital, I did it with a testbed of people to make sure I and my coaches knew exactly what they were doing. And there was a certain amount of hurumphing because people don't like change. So we phased it in gently rather than just going completely for it because my client base is not 18 to 20 to 30-year-old people.

They tend to have got fairly used to what they're used to. But actually, now I hear because it's completely across the board, they say, oh my gosh, I don't know why I was so worried particularly now that there's the app as well. So not, they don't have to go to a desktop and all of that sort of stuff. They've now even got used to the app, logging in, signing up, buying stuff, all of that.

So there's always a resistance. But actually looking back, they say, they're so glad that they did it. I would, 100% recommend anybody who's thinking about using a software for the booking and the management of their clients to use TeamUp, it has been brilliant for me.

To hear from more of our TeamUp customers about their experience using our software, check out our testimonials page.