Why Denise McCormack chose TeamUp to run their franchise business, Didi Rugby

Why we chose TeamUp for didi rugby

I am Denise McCormack from didi rugby Limited and we are a franchising organization. We run one head office business in Leicestershire and we have 20 franchise areas around the country where people run their own small business delivering Didi Rugby. Our website guy recommended that we look at TeamUp, so I had to go, play around with it. It was not a system I was familiar with. I've used CRM before, but not this sort of customer online system that this one was. I find it easy to use. I thought it was quite intuitive because bear in mind, we're going to have a range of people who are going to be using this some more IT literate than others. So it's got to be very usable from the point of view of the franchisees and from the point of view of all their customers. So hundreds of people trying to use it across the country. I thought it was quite intuitive and easy to use, so I decided to go with it.

I do the orientation and training with them to start with. So just a look around the system for the things the way they should be using, maybe first of all, before they start trying to get into everything else. And I've done some how-to, you know, sort of cheats just for the basic stuff and give them sort of priority and say for the first couple of months I walk beside you and, you know, if you want me to do things, I'll do them. But if I were you, I would do this, this and this and maybe leave the rest for a bit later because it's very busy for them when they start. They're getting their social media up and running, their website up and running. They're getting taster sessions running, you know, all the rah rah lunch stuff, so they can get into TeamUp afterwards. And generally, they do and they're generally very good at it.

And as we've developed, I've been in fairly regular contact with TeamUp, not every day, but I often just talk about suggestions and say, well, for our customers, this might work a little bit better and I've always found TeamUp incredibly responsive and adaptable. And the front end is now so much better than it was, it's much, much easier for our customers to use. Pro-actively, you know, as well as being responsive and adaptable, they do proactively get new developments. Particularly with Zoom when we started the lockdown.

I would recommend it and I say certainly when we talk when I'm talking to potential franchisees, it is part of the sales process that we have this comprehensive online booking and booking payment system, which means they're not having to be concerned about taking cash and getting coaches, taking cash and sending it in or whatever. And it also gives them the opportunity to do reports and analysis. So if they are once they get established and they become a bit more mature in using the system, then there are a lot of reports that they can run off if they want to know who's their most prolific contender, who's, you know, how many years that they have been there, if they want to do little awards of bonus things, presentation, social media stuff. They can identify lots of stuff from the reports, including obviously financial analysis, which the most profitable groups and where they need to do some work to make it more profitable or have more numbers in them.

To hear from more of our TeamUp customers about their experience using our software check out our testimonials page.