The Glofox alternative with consistent customer support and fully functioning features

TeamUp and Glofox each provide management software for businesses in the health and fitness sector. With a number of software options on the market, it can be daunting trying to find a system that works well for you and your customers.

  • We aim to break down the main differences between TeamUp and Glofox to help you determine which management software could work best for you and your customers.

  • We're not unbiased, but we're pragmatic. We'll be as objective as possible giving you transparency into both our and Glofox's tools, features and customer service.

A full and transparent comparison

Both TeamUp and Glofox offer similar services to their customers. They provide them with the tools and features to streamline their businesses including a booking system, built-in integrations, flexibility to offer multiple membership plans, and ways to prevent common fit biz challenges such as no-shows or late payments. However, when comparing the two, there are noticeable differences that can have a serious impact on the way you run your business.

In this comparison, we highlight those differences so you have all the information to determine which software works best for your management and administrative needs. We used independent review data from GetApp to provide a statistical reference of customer opinion.

TeamUp Glofox
Ideal number of customers that you serve per location. 50-1000 50-1000
Pricing. All-inclusive. Transparent pricing. Pay per feature. Hidden costs.
Free trial. 30 days. No free trial.
Value.
GetApp Value for Money.
Best value.
4.9/5
Good value.
4.4/5
Customer support.
GetApp Reliability Rating.
The best in the business.
5/5
Room for improvement.
4.6/5
Features.
GetApp Features.
Everything you need.
4.9/5
Incomplete features.
4.4/5
Ease-of-use.
GetApp Ease-of-use.
Built better by design.
4.9/5
Hurried roll out of features/tools.
4.6/5
Payments. World-class integrations. No extras. Take a fee on top of the provider's fee.
Apps. Your customers, your classes, all included. TeamUp never cross-promotes your competitors. Standalone app available in certain packages.
Contracts. Month to month, no fixed term. 1-year fixed term.

*based on a comparison in May 2021

TeamUp ideal customer checklist

Comparison
  • The experience of your customers is your number 1 priority.

  • You think that software should be good value and pay for itself.

  • You value good design and ease of use.

  • You love the idea of support that really cares about and gets to know your business.

  • You want scalable pricing that allows you to get started without needing to visit your bank manager.

  • You don't want to be locked into a long term contract.

TeamUp vs Glofox

Choose a management software system that guarantees efficient and timely payments from your clients and provides you with unlimited customer support.

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Incomplete features

Reliable features that help your business grow. At TeamUp, we want your business to benefit from what we have to offer from the moment you start your 30-day free trial. At sign up, you are given a step by step guide with detailed instructions on how to use all of the tools and features in our system. You'll learn how to streamline your admin, organise and set up your calendar, collect and schedule payments with the best payment processors on the market, and set your customer site to begin accepting bookings. What we can promise you right off the bat is that your trial will not be wasted with finding incomplete tools and features that won't serve you much less get the job done. You'll find our system is easy to use and built to work for you and your business. And we know this because our current customers are involved in the testing process of each and every new feature we deliver.

Fickle features that don't function correctly. Glofox's former customers have said that during their demos with customer service, they were aware that certain features were still in development, but the overall product seemed to be what they were looking for. However, one customer has said that new features continue to be released before problems with current features have been fixed. When issues are reported to Glofox, former customers have stated that they are often waiting for a response, or are simply given a workaround rather than a definitive solution.

“New features are constantly added while existing features are broken [...] Features seem half-finished while others outside the core business are instead being focused on. The new product announcements usually don't seem relevant. I've reported bugs like dates jumping when editing/saving a Course description, and told by Support that I'm wrong.”
Ashley, Hickory Clay

Problems with payments

Payment solutions to help your business grow. At TeamUp, our software includes the top payment integrations Stripe, GoCardless, Auth.net, and Braintree among others. These services are proven to be reliable and offer the safest methods for payment scheduling and collection, not to mention offer the lowest fees. You can also keep track of your payments on your dashboard and reports. You'll be told when one of your client's payments has left their account, when it's in transit, and then when it's in your account. Keeping things transparent, simple, and most of all, secure, is at the core of what we do.

Double-charged or not charged at all. When it comes to flaws in the system, the most common problem mentioned by customers is often centred around the payments from their customers and they're not just talking about receiving money. A number of customers have reported that their customers have been double charged for their memberships, while others haven't been charged at all. It goes without saying that a reliable payment system is vital for running your business smoothly. When investing in management software you should be confident that your system will help you avoid this kind of problem.

Comparing consistency in customer service

Personable, approachable, and guaranteed consistency. TeamUp's customer success team is smaller in comparison to that of competitors, but the lack in numbers is hardly something to worry about. What this means is that you'll have an account manager who knows the ins and outs of your business and a team to support you with all of your questions and needs. Our team is there to help you in every way, while you have the options to get in touch whenever you need. Just a phone call, chat, or email away, feel secure knowing that the person answering on the other end knows you and your business.

Like a box of chocolates; you never know who you're going to get. While Glofox customers appreciate that they have access to customer support, that wasn't always enough. Their positive demeanour and enthusiasm towards helping their customers often led them to believe their issues would be solved no problem, but this wasn't the case. Former customers were not as pleased with the time it took for their queries to be answered and the inconsistency of answers from different members of the support team. Mentions of bugs taking too long to get fixed or having to re-explain the problem to each person they talked to create a frustrating experience and lessened the value of the service for those customers.

Pricing and affordability: pay per feature vs a flat rate

A flat rate with no hidden costs. With TeamUp, our pricing is simple and laid out for you to see before you even sign up. Starting at £30/€32/$35 per month for businesses with 50 active members or less, you have access to everything we offer. If we bring out new features, you get them added to your subscription automatically. As your business grows, your price scales up to £269/€284/$309 for 600+ to unlimited customers, meaning your subscription only ever becomes better in value. We don’t have premium packages because we want to see your business grow, and if we add tools and features, we want you to use them. If you exceed 50 customers or scale down to 50 or less, the price is automatically altered, so you can carry on with your day-to-day without having to worry about changing your subscription or paying the incorrect amount each month.

High prices from the start. Glofox’s pricing is based on features in a similar fashion to Mindbody. With subscription fees starting at $129 per month (if you pay for the year up-front), or rising to $309 per month (again, if you pay for the year up-front), for smaller business owners it presents a high price for an admin solution. If you hope to make use of the features and tools that make Glofox stand out from other management software providers, you have to pay more for premium versions of the app. Something that Glofox offers that TeamUp currently does not offer is a custom app. This is appealing to some businesses but it costs a further $109 per month.

TeamUp testimonials: see what our customers have to say

TeamUp is widely considered one of the best alternatives to other management software solutions. We want you to feel confident that making the switch over to TeamUp is the right choice for you and your business and with a proven track record of relieved customers who have left their previous providers, the testimonials speak for themselves.

“I would still choose this software over any other that I have come across, first for affordable pricing, second for customer service and last but not least functionality which gives me 85% of what I'd like and matches the functionality of any other competitor I've tried. No complaints!”
Natalie, Mampara Productions

Google

“Excellent. The system reduces our admin time to less than half an hour a day. The dashboard makes it easy to identify new customers, payments going through, and any issues such as failed payments too. Everything else is automated, with customers also able to buy or upgrade additional memberships too.”
Siobhan, CrossFit Skirmish Ltd.

Trustpilot

Thinking about switching to TeamUp? Here are some common questions.

Where do I learn more about TeamUp?

Everything you need to know about TeamUp's features and the fitness types our software works best for can be easily found on our website. Complete with full guides and how-tos and customer stories, our resources section has all of the additional information you need to make the most of our software. Unlike Glofox, the full breakdown of our pricing (with no hidden costs) is available to see on our website so that you know exactly how much you'll start paying once your free trial ends. Once you've signed up, our unlimited go the extra mile support will be available to you at all times by phone, chat or email.

How much does TeamUp cost?

While Glofox's pricing is based on the features you wish to use, at TeamUp, the pricing is entirely based on the number of active members you have. With a starting price of £49/€59/$59 per month based on 50 active members or less, you'll have full access to all of our features and tools. If we offer it, we want you to be able to use it. With a complete booking platform, online payments, financial reporting, both in-person and online classes, appointments, courses, a mobile app to enhance your customers' booking experience, integrations, a website widget, free import service, and free lifetime support included in your subscription, you will have everything you need to effectively run the best version of your business.

How can I switch to TeamUp?

Switching or signing up to TeamUp is an easy process. We're confident that you'll find the set up process simple and intuitive, but should you need some guidance we're here to help you out. If you feel that a demo would be beneficial to you our support team is easy to get in touch with and you can schedule a call at any time. Before your free 30-day trial even begins, you have plenty of time to explore your new system and set up your dashboard. Your trial will start as soon as your customers start booking using your new TeamUp customer site or via the TeamUp member app. Once the 30 days of your trial have elapsed, you will be notified to add your payment details if you have not already and you'll be able to continue using your software.

Does TeamUp integrate with the apps I need?

TeamUp is designed to grow with you. From the top payment processors to marketing platforms, to Zoom to give online classes, TeamUp integrates with your favourite apps to help you save time, increase engagement, automate your most important tasks, and run your business the way you want. With our Zapier integration, you can link with 3000+ apps and services. Check out their full list, here.

Can I import data from Glofox?

We want your switch to TeamUp to be as swift and seamless as possible. Our import service is completely free. All you need to do is tell us what data you require from Glofox, and we take care of the rest. All of your customer account information, memberships and subscriptions, as well as payments and class schedules, will be added to your dashboard, so all you have to do is continue running your business as normal, safe in the knowledge that your day-to-day admin is being taken care of.

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