The customer support is one of the biggest selling points for me when I tell people about TeamUp. I've had a couple of times where I've needed to contact them and the response is so quick and you get to talk to a real person, not somebody who's not familiar with the system. So it's really, really nice to actually talk to someone and talk to people who really understand the system.
Why I switched to TeamUp from spreadsheets and manual admin
My name is Annie Norris, I run Pure Studios in Hereford in England. I've been running the studio for just over 15 years now and we do pole dancing and all sorts of aerial and circus disciplines as well, like hoop, silks, trapeze, that kind of thing. For a while, in my studio, I just used paperwork, constantly writing down peoples' names, booking them in the following week after writing it down on a piece of paper. Then, one day someone mentioned TeamUp. And I was like, no, it's fine, paperwork is so much better. Then, when it came to doing my taxes, it was just an absolute nightmare. So one day I caved in, I was like, right, I'll use this TeamUp thing and it changed my life. I can't say how much it changed my life.
My taxes were so much easier and booking people in, they do it themselves. Everybody I meet who has a studio, whether they are already online with another system or they just use paperwork, I get everybody on to TeamUp where I can. I just know it will help people run their studios so much better. It's also nice because you can quickly see like, oh, hang on, this time last year how was I doing, and it's so easy. It's just great. The customer support is one of the biggest selling points for me when I tell people about TeamUp. I've had a couple of times where I've needed to contact them and the response is so quick and you get to talk to a real person, not somebody who's not familiar with the system. They're always really familiar with it. On one occasion, the lady wasn't quite sure what it was I wanted, but she got someone to get back to me the next day. So it's really, really nice to actually talk to someone and talk to people who really understand the system.
When we went into lockdown during Covid, my studio went online within twenty-four hours. I had already preplanned for a week or two before because I had a feeling we were going to go into lockdown. At first, we were sending out the links constantly via Zoom, but then, in a few days, TeamUp had integrated Zoom with the booking of the classes on the timetable. I was like, oh my god, TeamUp integrated Zoom, this means that you don't have to send out all these Zoom links. My email server had actually blocked a lot of my emails going out - it thought I was spamming people with links - so as soon as TeamUp did that within days, it made my life a lot easier.
I was really very impressed with how quickly that was done, it was incredible. It was a bit of a nightmare in the first couple of days when I was copy-pasting, sending out, doing all those emails, getting blocked, having to contact people than through Facebook instead. And like I said, then TeamUp were like, hey, we've got this. Even when we come out of lockdown, we've kept our online classes going just because people have asked for it, it's just so easy for people.
I tell everyone to go TeamUp. In the student groups I'm in on Facebook, a lot of people use different providers and they're forever posting about issues they're having here and there with everything. Quite honestly, I've never had an issue with TeamUp or if I have had a little issue, I've managed to get hold of the customer support system and they've sorted it out straight away. Normally it's because I have not managed to do something right rather than there being something wrong with the system. I do tell everyone to use it, even if they have a really small studio or if they're just starting out. I highly recommend TeamUp.
To hear from more of our TeamUp customers about their experience using our software, check out our testimonials page.
