Remember customer details like you've known them forever
Keep track of those fine details that make the difference. Focus on the personal side of your business.
Make it easy to sign up to your classes
Newcomers want to try a class, so they go to your website to learn more. Right there, they see how easy it is to sign up.
Make new customers feel welcome
Make it easy for customers to set up payments. Let them get online waivers, health questions, and forms out of the way. You can ask specific questions for certain classes. Once in the studio, you can welcome customers without interruption.
...and in control
Your customers can edit any aspect of their profile, including payments, credits, usage, and more, any time.
Be there for your members
No matter how big your studio gets, you’ll have all the customer information you need. Payment details, health status, pre- and post-natal status, photos, automatic and customisable tags, and more.
So they help you grow too
Healthy businesses grow with customer referrals. Use the automated referral engine to power word-of-mouth growth. Integrate your dashboard with other apps like Mailchimp and InfusionSoft to build your list of members.
With TeamUp, it’s all there. I can see their email address, what membership they’re on, when they registered, and all their notes about injuries and stuff. I didn’t really sign up for that reason, but now I see it's the most helpful thing. It means that every class I go to, I know exactly what's going on. I can contact them easily, I can reach out to them with marketing. I can send emails with MailChimp, automatically. It’s all there.
Understand your business more deeply. Gauge which classes need more timeslots. Track attendees to give insight into membership limits. Act on no-shows and customers who are slipping away.
Love the freedom of TeamUp! My customers have instant access and don't need to wait for me to reply if I'm teaching for 5-6 hours! They love the control and bookings are so much easier to manage! The 24 hour cancellation fee basically pays for it so everybody wins! Totally love it - the best tool for managing your business ever!
Automate payments, reporting and follow-ups. No more class day conversations about money. No more checking bank statements to see if someone made a payment.
Never forget their birthday. Encourage newcomers. Remind your customers of how far they’ve come.
Track new, active, and inactive leads. Trigger emails to customers slipping away. Create packages for new customers.
Sign up completely on your website with a fully customized experience
Set up your customer experience to match your brand
No more printing
100% online sign-up for your clients
Add a “book now” button to your Facebook page
Set up safety waivers. Set for whole business or by membership or class
Safety questions, signup, marketing - fully custom forms work for your unique business
Track and flag any medical issues on the profile or register
Customers can manage their own accounts
Clear activity tracking and reporting
Full control including cancellations, terms and more
Create family accounts, allow family management through a single log in and dedicated sign up experience
Automated customer referrals engine including rewards for new sign ups
Upgrades and Downgrades
Easy selling, or completely online and automatic
Integrate with other tools for fitness businesses
Customers can purchase your products and services without stepping foot in the studio
Message your customers when they’ve reached a milestone, or if they haven’t attended in a while.
Automatically message your customers at different points in their experience with you
Find your most active and inactive customers to encourage attendance
See which classes and instructors your customers prefer
Keep it personal with birthday messages
Your customers can book anytime using beautiful mobile app for Apple or Android
Not sure if TeamUp is right for you? Here are some common questions about customer management.
Is there a limit on the number of customers I can have?
There's no limit to how many customers you can have on TeamUp. We charge pricing based on number of customers. No matter what level of service you pay for, you will get all of TeamUp's features.
Do I get charged for the number of customers I have?
Yes, we charge based on tiers of how many customers you have. Check out our pricing page for details.
How do my customers access TeamUp?
Your customers have a simple login and can access TeamUp via your website with the TeamUp widget installed, via Facebook if you add the widget there, or via their phone with the mobile apps.
Some of my customers don’t use the internet. Can I still manage them through the system?
Yes, you can help your customers book and pay using TeamUp on your computer or phone.
Can you bring customer details I have on a spreadsheet into TeamUp?
Yes. If you need help, TeamUp's support team are always here for you.