Make your customer signup flow easier with forms and waivers

Fitness studios and gyms have a commitment to keeping their members safe. One of the first ways this is done is by requiring safety forms and waivers before customers are able to take a class or work out in the space. While this is an essential safety precaution, it adds friction to the customer signup flow and can often result in dropoff before converting.

With TeamUp, fitness providers can ensure that they are offering a seamless signup flow even with required forms and waivers. We put you in control of when and how you require forms and waivers to increase conversions while keeping your members safe and your business compliant.

Best practices for fitness studio forms and waivers

Choose when forms are required in your signup flow

With TeamUp, you can decide when your forms need to be signed: As part of the signup flow or after they have successfully registered for your class or membership. If you choose to include them as part of your signup flow, then you reduce the risk of customers forgetting to fill them out. 

Another option is to allow customers to complete the signup process and then require the forms afterwards. This keeps your signup flow simple and helps more customers convert. And while you might be worried that this could lead to the need to chase down these important forms, TeamUp has an answer.

Automatically inform customers of incomplete forms

If you find that requiring your forms and waivers after the customer converts is the best process for your studio or gym, then that is great! TeamUp makes it easy for your customers to remember these important forms. The best part? It’s all automated, saving you and your team time every step of the way.

With TeamUp, your customers can automatically be notified by email and with a persistent banner in the app and on your site when they have incomplete required documents This is a setting you control, but one that does not require any additional work on your end. Save time and stop chasing down forms and waivers.

Make your forms as simple as possible

Especially if you require forms and waivers to be completed during the signup process, it is essential for you to only ask the questions that matter. Shorter forms will help you convert more customers. TeamUp lets you choose which questions are required and which are optional so you can reduce friction and ensure your customers complete their forms easily.

Reduce noise on your forms and waivers

Another way to make it easy and quick for your customers to complete their forms and waivers is by making them simple in both visuals and content. Use easy-to-understand language and short questions to ensure your customers can quickly read and complete your forms with ease. You can preview your forms before publishing them to see what your customers will see and make sure they are easy to read and complete. 

TeamUp also lets you send unique links to individual forms and waivers to customers who need them. For example, if a customer arrives for a class or workout and still has incomplete forms, you can easily send a link to exactly what they need to sign so they do not need to dig through their account for it. This provides a better experience for your customers and makes it simpler for your team to ensure the right documents are signed.

Accept digital signatures

Modern customers expect the ability to sign necessary forms and waivers digitally. With TeamUp, your customers can digitally sign forms and waivers right in the platform. Then, you have your legally compliant, signed forms and waivers saved directly in TeamUp, so you can keep your customers safe and your business compliant. 

With forms and waivers that work for you not against you, you can make your customer signup flow simpler, convert more customers, and save time for you and your team. Still have questions? Book a demo and learn how TeamUp can help your fitness studio or gym grow.

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