CAW FITNESS MEMBERSHIP TERMS & CONDITIONS

Welcome and congratulations on becoming a member with us!

These Terms & Conditions govern your use of our services, facilities, and membership & class pack programs. By enrolling as a member, this is an agreement between you (the client/ member) and Castle Aerial & Wellbeing (CAW Fitness) at 20 Reynolds Road, West green, Crawley, West Sussex. RH11 7HA.

This agreement commences once you have indicated your acceptance online once signing up through the web sign up process. To exercise this right, please cancel your membership & class pack via the online cancellation function under your account on our booking scheduling software.


*Principle Terms*

-Fee payments received from you using the same means of payment you used for the initial transaction.
-You will be entitled to all the rights and privileges exercisable for the type of membership & class pack chosen, subject to your timely payment of the fees, charges, and the successful processing of your Direct Debit instruction.
-This membership & class pack entitles the purchaser to a full or partial discount on events/ classes offered by CAW Fitness.
-Some classes/ events may be excluded from this membership & class pack or may incur an additional fee.
-Our online booking system provides Direct Debit payment services to you and administers our agreement with you, in consideration for which you agree to pay all the fees and charges associated with your Membership & Class Pack and as set out below to us via our processing agent.
-Your payment details will be securely stored on our system for the duration of your membership & class pack.
-All new members must complete the membership & class pack registration process, including providing accurate details on any relevant health or medical information on a ‘need to know’ basis.


*Membership & Class Pack:

-Persons wishing to become members of the CAW Fitness shall complete the membership & class pack sign up process online through the booking system, Go Team Up.
-CAW Fitness reserves the right to reject any application for membership & class pack without giving any reason for so doing.
-By ticking the ‘agree to Terms and Conditions’ box on the screen during the sign up process the member agrees to comply with these Terms and Conditions of Membership & Class Pack and CAW Fitness’s rules.
-You will only be permitted to use the CAW Fitness’s facilities provided your membership & class pack is current and fully paid up or you have made payment arrangements acceptable to the business.
-The minimum age to become a member is 16 years.
-Where applicable, CAW Fitness may disable the online joining function and request 16- and 17-year-olds to join in a discussion with the parent or guardian, this is solely at the discretion of CAW Fitness.
-CAW Fitness offer various categories of membership & class pack. Your choice of category on joining will determine the fees you pay and any restrictions that may apply to your use of CAW Fitness’s facilities. You may change to any other available membership & class pack category online with a notice period of 10 working days.
-CAW Fitness reserves the right to alter the operating and where applicable. Where possible, the CAW Fitness will always attempt to give at least 30 days of notice to all members on any long-term closures (anything more than 3 weeks)
-This membership & class pack is non-transferable.


*Charges:

-When you join CAW Fitness you are agreeing to remain a member for a Commitment Period which will depend on which membership & class pack type you have chosen.
-Payment for the first partial period will be prorated according to the remaining days in the period.
-Your membership & class pack will automatically continue on a rolling monthly basis following your Commitment Period requiring 10 days' notice period to terminate from your next scheduled payment date.
-Payments for Memberships & Class Packs is due in advance for the selected plan period.
-If the members bank fails to make a due Direct Debit payment from your account, our Direct Debit collections agent will write to advise you of this. We may apply to your bank for payment by Direct Debit up to three times within one calendar month and we reserve the right to refer any missed due payments to a debt collection agency.
-Any unpaid and overdue membership & class pack fees referred to a debt collection agency will be subject to an administration charge to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred in the collection of the overdue membership & class pack fees will be the responsibility of the member and will be legally recoverable from the member.
-All payments are automatically renewed unless a member cancels their membership & class pack in accordance with our cancellation polices (listed below)
-CAW Fitness reserve the rights to adjust membership & class pack prices, which will be communicated to members in advance.
-Unless otherwise stated, CAW Fitness takes no responsibility for advance payments made to freelance Instructors; In this instance, it is your responsibility to enter into an agreement with the freelance Instructors. CAW Fitness is not responsible or liable for any monies paid or monies owed including refunds for personal training services delivered by freelance Instructors. In the event of any payment disputes the member will need to raise these directly with the freelance Instructor.


*Class Enrolment & Attendance:

-Memberships & Class Packs grant access to number of listed scheduled classes, subject to availability.
-Classes and/or events must be booked in advance through our online booking system.
-Our 24-hour cancellation policy applies once booking a class with your membership & class pack. If the member cannot attend a scheduled class, they must cancel their booking at least 24 hours before the scheduled start time to avoid a cancellation/ credit fee.
-Members are responsible for attending their scheduled classes/ events on time. Late arrivals may not be permitted to participate.


*Public Holiday Policy for Unused Classes:

-If a public holiday falls during the course of a membership & class pack period, and a class/ event is not held due to the holiday, the member will not be entitled to a refund, extension, or credit for any missed or unused classes/events.
-Unused classes during public holidays are considered forfeited, and no compensation will be provided.
-It is the responsibility of the member to review CAW Fitness’s schedule, which will be adjusted accordingly during public holidays.
-CAW Fitness may put on extra events/ classes on the lead up to public holidays to allow for any credits to be used and utilized. This will be down to the discretion of CAW Fitness and scheduling availability. Therefore, not guaranteed.


*Health & Safety:

All members and participants must sign a waiver and release of liability before attending in any classes with CAW Fitness. This will be promoted for you to complete in the web sign up process to our booking system.

-Members should inform any instructors of any pre-existing injuries, medical conditions, or concerns before participating within a class.
-Aerial Fitness is a physically demanding activity; members should be aware of their own physical limitations and avoid participating in activities that could pose a risk to their health & safety.
-CAW Fitness reserve the right to refuse participation to any member who appears to be unfit or unwilling to follow safety guidance.


*Membership & Class Pack Suspension and Cancellation:

-Members may suspend their membership & class pack for a period of up to once month for medical reasons with prior notification and documentation as required.
-Pregnancy: A membership & class pack agreement can be cancelled if you become pregnant upon the appropriate written proof being given, or our Pregnancy Policy may be applied and come into effect.
-To cancel a membership & class pack, members must provide 10 days' notice before the next billing cycle. Cancellations will take effect at the end of the current billing period.
-Refunds for unused services will not be provided.
-CAW Fitness reserves the right to suspend or terminate a member's membership & class pack for violations to the businesses policies, inappropriate behaviour, or failure to pay membership & class pack fees.


*CAW Fitness Policies:

-CAW Fitness may, at its discretion, cancel or reschedule classes or events. In such cases, members will be notified and given the option to reschedule or make up the session through a later date within two months of the date of event/ class.
-CAW Fitness reserves the right to amend or update these Terms & Conditions on an annual basis. Any changes will be communicated to members where appropriate.


*Privacy and Data Protection:

-CAW Fitness is committed to safeguarding members personal information. Personal details will only be used for membership & class pack management, class bookings and communication purposes.
-Members may request and update their personal information at any time via our online booking service.


*Limitation of Liability:

-By participating in any classes/ events with CAW Fitness, members acknowledge that any fitness that involves physical exertion may pose certain risks.
-CAW Fitness is not liable for any injuries or damages sustained during class or event participation, except as provided by applicable law.
-These Terms & Conditions shall be governed by the laws of the United Kingdom and any disputes arising shall be to the district of West Sussex courts.



By enrolling in and using CAW Fitness’s services, you confirm that you have read, understood, and agree to these Membership & Class Pack Terms & Conditions.

Any questions or concerns regarding membership & class pack use or the Terms, please contact us at the following:

CAW Fitness (Castle Aerial & Wellbeing)
Unit 20, Reynolds Road, West Green, Crawley. RH11 7HA
Tamaracastle@caw-fitness.co.uk
07740553185