In order for your customers to sign up for your classes or purchase a membership, they must sign your waivers to complete the process. Digitally signed waivers are a confirmation that your customer accepts the policies of your gym or studio.
The digital waiver system built in your TeamUp dashboard eliminates needing to ask your customers to fill out lengthy forms in-person. When a customer attempts to sign up or purchase the membership they will be prompted to sign the waiver digitally before they can move forward. Not only will signing online save you both time but it will also help them prepare for class in advance.
You have the ability to create any number of waivers that you would like for any important activity of your business. As well as request new waiver signing when the information in your waiver needs to be updated. Rather than create a new waiver, you can choose to "archive and copy" the waiver's content and require your customers to sign again before attending class or purchasing a new membership plan. This process will ensure that all of your customers are always aware of your gym or studio policies.
While commonly used for terms and conditions, you can create waivers for COVID policies, facility information, updates to your equipment or parts of your gym or studio, information regarding online classes, scheduling, and more. If you no longer have a need for a certain waiver, you can simply archive the waiver in your dashboard, where you will still be able to view it yourself. Here's how to use your waiver and reporting tools.
The most important function a waiver has is collecting your customer's signatures. When a customer signs the waiver, this acknowledges that they have received the information you provided and that they agree to your policy. Those signatures are then collected and can be found in your reports where you can monitor which of your customers have signed and which still need to sign. If a customer has not signed your new or updated waiver, this can be a good indication that they are not currently active and are not coming to class. You can use this information to contact your customer and inquire why they have not made it to class and what you can do to help.
Your waiver reporting tool allows you to filter by customer, report, and date, so that you can quickly check and see at any time who or when someone signs. The number of signatures each of your waivers has can be accessed within the waiver settings, which will then direct you to the report for that waiver.
Ready to start setting up waivers for your customers to sign? Head to the Help Center for instructions. To see which customers have signed your waivers, you can easily view this information in a dedicated report.
Check out the waivers and forms along with your other TeamUp tools in your dashboard or if you'd like to trial TeamUp, then sign up here.
To learn more about TeamUp's newest features and updates, check out our what's new section.