The customer support is one of the biggest selling points for me when I tell people about TeamUp. I've had a couple of times where I've needed to actually bring up or email in where I haven't quite found what I wanted on the FAQ page. Although, that is quite thorough and the response is so quick and you get to talk to a real person, not somebody who's not familiar with the system. They're always really familiar with it. So it's really, really nice to actually talk to someone and talk to people who really understand the system.
My name is Annie Norris, I run Pure Studios in Hereford in England, and I've been running the studio for just over 15 years now and we do pole dancing and all sorts of aerial and circus disciplines as well, like hoop, silks, trapeze, that kind of thing. For a while, in my studio, I just use paperwork constantly writing down peoples' names, booking them in the following week via writing it down on a piece of paper. And then one day someone said about TeamUp. And I was like, no, it's fine, paperwork is so much better. And then when it came to doing my taxes, especially, um, it was just an absolute nightmare. So one day I caved in, I was like, right, I'll use this TeamUp thing and it changed my life. I can't say how much it changed my life.
My taxes were so much easier and booking people in, they do it themselves. Um, everybody, I meet who has a studio whether they are already online with another system or they just use paperwork, I get everybody on to TeamUp where I can. Always forget to give them the codes that I benefit from it, but it's not really the point. I just know it will help people run their studios so much, much better. It's also nice because you can quickly see like, oh, hang on, this time last year, apart from 2020, this time last year, how was I doing, and it's so easy. It's just great. The customer support is one of the biggest selling points for me when I tell people about TeamUp. I've had a couple of times where I've needed to actually bring up or email in where I haven't quite found what I wanted on the FAQ page. Although, that is quite thorough and the response is so quick and you get to talk to a real person, not somebody who's not familiar with the system. They're always really familiar with it. And if they're not, one occasion the lady wasn't quite sure what it was I wanted. She got someone to get back to me the next day. So it's really, really nice to actually talk to someone and talk to people who really understand the system.
We went into lockdown within twenty-four hours my studio went online. So I had already preplanned for a week or two before because I had a feeling we were going to go into lockdown. So at first, we were sending out the links constantly via Zoom. Um, and then I think it was in a few days TeamUp had integrated Zoom with the booking of the classes on the timetable and I'm in a support group on Facebook, the studio owners and the mood was amazing. I was like, oh my god, TeamUp integrated Zoom, this means that you don't have to send out all these Zoom links. Because my email server actually blocked a lot of my emails going out, it thought I was spamming people with links. So as soon as TeamUp did that within days, that made my life a lot easier.
Um, yeah, I was really actually very impressed with how quickly that was done was incredible. It was a bit of a nightmare in the first couple of days when I was copy-pasting, sending out, doing all those emails, getting blocked, having to contact people than through Facebook instead. And like I said, then TeamUp were like, hey, we've got this. It's like, oh, oh. And so yeah, even when we come out of lockdown, each time we've kept our online classes going just because, um, people have asked for it, they've not been as busy as when we're in lockdown, of course. But, um, yeah. It's just so easy for people.
I tell everyone to go TeamUp. Again in the student groups, I'm in on Facebook a lot of people use different providers, um, and they're forever kind of posting about issues they're having here and there with everything. And quite honestly, I've never had an issue with TeamUp or if I have had a little issue, I've managed to get hold of the customer support system. Um, and they've sorted it out straight away, which is normally because I have not managed to do something right rather than something wrong with the system. But yeah, I do tell everyone to use it, even if they have a really small studio or if they're just starting out. Um, yeah. I highly recommend TeamUp.
To hear from more of our TeamUp customers about their experience using our software, check out our testimonials page.