Customers repeatedly canceling at the last minute or simply not showing up means empty spots in classes that other members would've loved to attend.
With TeamUp's Penalty System, put an end to late cancellations and no-shows that inconvenience you and other members and cost your fitness business money.
It's a win-win for everyone (minus the repeat offenders).
It's not just your fitness business that will benefit from automating the collection of penalty fees, members on the waitlist will also thank you for it. Read on to discover all the ways your fitness business can benefit from this feature.
Less time spent on admin
Automatically charge a member’s default payment method once they’ve met the penalty criteria. This spells the end to processing payments manually, reducing the time you spend on admin so you can concentrate on what really matters.
Mass-add a late cancellation or no-show fee to various membership types at the click of a button. Alternatively, configure a specific penalty system for a particular membership type. The choice is yours.
Do you want to penalize no-shows more heavily than late cancels? No problem! Customize different parameters (number of strikes in a specified number of days) for different actions and even charge members more for simply not showing up.
We all have days that don't turn out as planned. That's why there's a forgiveness mechanism, so you can choose to cancel a penalty if a customer has a valid reason for not making a particular session.
There's also the option to reset the count of a penalty system, so you could give all your members a fresh start with the new year or revert the count to zero at the end of a promotion.
Enforcing penalty fees will get members into the habit of canceling on time, because no one wants to find they've been charged for something they didn't attend. This frees up slots for other members, meaning fuller classes and less complaints from those on the waitlist.
Get a detailed look at penalty statuses, types, and fees that have been issued on the Penalty Systems report, and view processed payments on the Invoices report. Harness this data to deep dive into member behavior and pick out possible trends in non-attendance.
Configure an email notification to inform members when a late cancellation or no-show has been taken into account towards a penalty. It's now over to them to make sure they make it to the next class, or at least cancel in time, if they want to avoid a charge.
It's easy to start incentivizing your clients to book classes responsibly. Below you'll find a brief outline of the steps you need to follow to start making the most of the Penalty Systems feature. Alternatively, check out our support guide or interactive demo for more detailed instructions.
1. To create a Penalty System to add to a recurring membership, log in to your TeamUp account and go to Pro Tools. Click Penalty Systems.
By implementing a penalty strike system, not only will you discourage members from booking class slots and then canceling at the last minute or simply not showing up, you'll also avoid the time-consuming task of processing penalty payments manually.
Got any questions before you get started? Check out our FAQs or contact Support to find out more about TeamUp's Penalty System that will help you get a handle on repeat offenders.