So now I run drop-in live classes on Zoom. I have a subscription package and monthly subscription On-Demand package. I sell individual videos. I sell training courses for yoga teachers to mentor them through using technology. And all of that goes through my TeamUp system. So I don't know how I would actually manage without it. And it's enabled me to totally reconfigure the business to something that can work online.
Hi, I'm Lucy and I run Lucyoga and I'm a yoga teacher running online yoga classes since the start of the COVID pandemic, and before that, I did a blend of in-person and some online teaching. So I've been using TeamUp for nearly eight years, it's my eight-year anniversary this year. And I originally joined TeamUp because I was running a project called Rooftop Yoga Peckham, which was on the roof of a multistory car park in south London and was running a seasonal yoga studio there. And it became a lot more popular than I ever anticipated and my previous way of managing Google forms and transfers was just not suitable at all.
I started using TeamUp then as a way of managing that seasonal project and I've stuck with it ever since. It's become completely the backbone of my business because everything that I do stems and flows from my TeamUp booking system and it's really come into its own in the last year because I've had to completely shift and remodel my entire business. So I've gone from running local community classes, one-off day retreats, residential retreats and workshops and special events to be entirely 100 percent online. And I've had to completely reconfigure my business.
So now I run drop-in live classes on Zoom. I have a subscription package and monthly subscription On-Demand package. I sell individual videos. I sell training courses for yoga teachers to mentor them through using technology. And all of that goes through my TeamUp system. So I don't know how I would actually manage without it. And it's enabled me to totally reconfigure the business to something that can work online. And also looking forward to when I can step back to doing in-person, I can run online and in-person side by side so I don't have to drop any of the online subscription and On-Demand packages that I'm doing and the online courses. I can keep all of those running and simply just swap my in-person work back in when we're allowed to do that again. So one of the things that has always been fantastic about TeamUp is customer support.
So when I very first joined eight years ago, I had I used a free booking system and actually had a really bad experience with it. And I'd been left quite shaky from that and from the get-go TeamUp that supported me all the way through. I've also supported loads of my mentoring clients through signing up with TeamUp, and I know that they've held hands with those clients all the way through. And I can feel really confident recommending TeamUp to one of my yoga teacher clients, because I know that the customer support is so helpful. I personally used it, I kind of use it on and off because actually the system really good and I haven't actually had to use it loads. But then there'll be a day when something has happened and I'm like, I don't get this. So I'll pop in a support request on the website and someone will get back to me. And I've had people talk me through. I sometimes think that I really when on reflection I was like, why didn't I know that already? And then other times, things that we've needed to work through together and troubleshoot. And also I had one day where I was just like, I need to sort this out really quickly. And I picked up the phone and I got immediate one to one support over the phone and everything got sorted out straightaway.
So I've never had any feelings of stress or anything that's like prolonged because it's always dealt with really quick. And I've had some really funny customer support needs and where I've had things like I a couple that was together and had signed up using the family membership, had then split up and I got all these like really agitated phone calls and emails from one side of them because they were getting notifications that their previous partner was signing up a new partner on the family plan. So it was like, OK, so we need to sort that out really quickly. And the TeamUp team were like, fantastic, and we sorted that out straight away. So it was a phone call just to get that just get all that cleared and squared away so that we didn't have any more problems.
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