Group Training Packages Terms & Conditions

These Terms and Conditions (“Terms”) govern participation in Group Training Packages delivered by Coach G Health & Fitness (“we”, “us”, “our”). By signing up through TeamUp, you agree to be bound by these Terms.

Our group training sessions are designed to help you achieve your fitness goals in a supportive, professional environment. It is important that you read and understand these Terms before participating.

Introduction & Agreement
By registering for Group Training Packages, you confirm your agreement to these Terms.

Membership Options & Payments
2.1 We offer a range of membership tiers, providing access to a set number of classes per week or unlimited classes each month.
2.2 All memberships are subject to class size limits of 10 participants per class.
2.3 By signing up, you agree to a minimum commitment of three (3) months. After this period, memberships continue on a monthly rolling basis unless cancelled in accordance with these Terms.
2.4 Memberships are paid monthly in advance via TeamUp and will recur automatically unless cancelled in accordance with these Terms.
2.5 No refunds, transfers, or freezes are permitted, except in the case of cancellations as set out in Section 4 or for valid medical reasons supported by a GP letter.
2.6 Failure to make payment on time may result in suspension or termination of membership at our discretion.

Health & Medical Disclaimer
3.1 By signing up, you confirm that you are physically fit and able to participate in exercise and fitness activities.
3.2 If you have any existing health conditions or concerns, you are required to seek medical advice before participating. We may request a GP clearance form before allowing participation.
3.3 You are responsible for monitoring your own condition during sessions. If you experience unusual symptoms (e.g. dizziness, chest pain, shortness of breath), you must stop exercising and inform the coach immediately.
3.4 Participation in sessions is entirely at your own risk, and you accept full responsibility for your health and wellbeing during training.
3.5 It is your responsibility to inform Coach G Health & Fitness of any changes to your health or circumstances that may affect safe participation, including but not limited to: pregnancy, injury, surgery, newly diagnosed medical conditions, or changes in medication. Failure to disclose relevant information may result in suspension or termination of membership.

Cancellations, Missed Sessions & Lateness
4.1 All memberships are subject to a minimum commitment of three (3) months. Memberships cannot be cancelled within this period.
4.2 After the initial three months, you may cancel by giving 30 days’ written notice via email or through TeamUp.
4.3 Early cancellation may be permitted on medical grounds with a valid GP letter.
4.4 Missed sessions are non-refundable and cannot be transferred or rescheduled.
4.5 Class cancellations must be made with at least 48 hours’ notice. Later cancellations will result in the session being forfeited.
4.6 Classes start promptly. For safety reasons, no entry is permitted more than 5 minutes after the start time.
4.7 In exceptional circumstances beyond your control (e.g. bereavement, family emergencies), requests may be reviewed on a case-by-case basis by the Coach G team. Any decision will be final.

Code of Conduct
5.1 All participants are expected to behave respectfully and responsibly.
5.2 You must: respect coaches, staff, and participants; refrain from disruptive behaviour; wear suitable workout attire and footwear; maintain good personal hygiene; use equipment safely and as instructed; wipe down and return equipment after use; and limit mobile phone use to emergencies only.
5.3 Breaches of this Code may result in removal from a class, suspension, or termination of membership.
5.4 Coach G Health & Fitness reserves the right to refuse entry or terminate membership if behaviour is unsafe, disrespectful, or detrimental to the training environment.

Liability & Personal Belongings
6.1 Participation is at your own risk.
6.2 Coach G Health & Fitness accepts no liability for injuries, accidents, or health issues except where caused by proven negligence.
6.3 You are responsible for exercising within your own limits and following instructions.
6.4 You are responsible for your belongings. We do not accept liability for loss, theft, or damage to property at the studio.

Use of Photos & Videos
7.1 We may take photos or videos during classes for marketing (e.g. social media, website, flyers).
7.2 By attending, you consent to this use unless you have opted out in writing.
7.3 If you opt out, we will make reasonable efforts to exclude you from promotional material.
7.4 If your image is used in error despite opting out, notify us immediately and we will remove it without delay.

Studio Closures & Holidays
8.1 We may close on public holidays, religious holidays, or due to unforeseen circumstances (e.g. emergencies, weather, maintenance).
8.2 Membership fees remain payable during closures; no refunds, extensions, or credits will be given.
8.3 Where possible, advance notice will be provided.
8.4 Where feasible, alternative arrangements (e.g. online sessions, rescheduled classes) may be offered.

Age Requirements
9.1 Minimum age for participation is 18 years.
9.2 Participants aged 16–17 years may join only with written parental/guardian consent.
9.3 Parents/guardians are responsible for ensuring safe attendance of under-18 participants.

Data Protection & Privacy
10.1 We comply with UK GDPR and the Data Protection Act 2018.
10.2 Personal data is used only for: membership and booking management; communication about training and services; marketing updates (unless opted out).
10.3 Data is stored securely and never shared with third parties unless required by law.
10.4 You may request access, correction, or deletion of your data at any time.
10.5 By agreeing to these Terms, you consent to our use of your data as set out here.
10.6 If you join a WhatsApp group run by Coach G, you acknowledge your phone number and profile name may be visible to other members.

Force Majeure
11.1 We are not liable for failure or delay caused by events beyond our control, including: government restrictions, pandemics, natural disasters, utility failures, industrial disputes, or other unforeseen events.
11.2 No refunds or credits will be given in such cases.
11.3 We will make reasonable efforts to provide alternatives (e.g. online sessions, rescheduling) where possible.

Changes to Terms
12.1 We may amend or update these Terms at any time.
12.2 Changes will be communicated with at least 30 days’ notice via email, WhatsApp, or TeamUp.
12.3 Continued participation after the effective date of changes constitutes acceptance.

Acceptance of Terms
13.1 By completing registration through TeamUp, you confirm you have read, understood, and agree to these Terms.
13.2 You acknowledge participation is at your own risk, subject to the disclaimers above.
13.3 These Terms constitute the entire agreement between you and Coach G Health & Fitness regarding Group Training Packages.