AKL Combat Terms & Conditions
1. Membership & Purchase Agreement
By purchasing a membership, drop-in session, Intro Offer or personal training session/package with AKL Combat, you agree to these Terms & Conditions.
Membership begins on the date you join.
Memberships, drop-in sessions, Intro Offers and personal training sessions/packages are non-transferable.
All payments are non-refundable, except where required by law.
Administration fees may apply where stated in these Terms & Conditions.

2. TeamUp Account
AKL Combat manages all memberships and class bookings through TeamUp.
Members are responsible for:
Creating and maintaining their TeamUp account.
Keeping their personal details up to date.
Booking and cancelling classes through TeamUp.
Managing membership changes and cancellations through TeamUp.
Support is available through the TeamUp Help Centre or by contacting AKL Combat.

3. Class Bookings
All classes must be booked in advance through TeamUp.
Bookings open up to 21 days in advance.
Entry cannot be guaranteed without a valid booking.
Class Cancellations
Classes must be cancelled at least 4 hours before the scheduled start time.
Cancellations made between 12:00am and 6:00am do not count towards the 4-hour notice period. For example, a 7:00am class must be cancelled before 7:00pm the previous evening.
Late cancellations will result in the session being forfeited.
Late Arrival
Members arriving more than 15 minutes after a class has started may be refused entry and will forfeit that session.
Waiting List
If a class is full, you may join the waiting list.
If a space becomes available, TeamUp will notify you.
The offer must be accepted within the allocated time or it will be offered to the next member on the waiting list.

4. Monthly Memberships
Payments
Memberships renew automatically on the 1st of each month until cancelled.
Members joining mid-month will pay a pro-rata amount for the remainder of that month.
Monthly membership payments are non-refundable.
Session allowances reset on the 1st of each month.
Unused sessions do not roll over to the following month.

5. Intro Offer
AKL Combat's Intro Offer (3 classes for £30) is available once per member only.
The Intro Offer:
May only be purchased once per member.
Is valid for 14 consecutive days from the date of purchase.
Cannot be placed on hold or extended.
Is non-transferable.
Is non-refundable.
Any unused classes remaining after the 14-day validity period will automatically expire and cannot be transferred, extended, credited or refunded.
AKL Combat reserves the right to refuse or cancel an Intro Offer where it is believed the offer has already been used by the same member.


6. Membership Holds
Members are entitled to one complimentary one-month hold in any 12-month period.
Additional holds are at the discretion of management and may incur an administration fee.
Membership will automatically resume at the end of the hold period unless cancelled beforehand.
Hold requests must be submitted in writing at least 7 days before the start of the requested hold period.

7. Membership Cancellation
Membership cancellations must be completed through TeamUp.
A minimum of 10 days' written notice before your next billing date is required to cancel your membership.
If less than 10 days' notice is provided, your next monthly payment may still be processed.
Membership will remain active until the end of the current paid billing period.
Payments already processed are non-refundable.

8. Personal Training
Payment
Payment is required in full before the first session.
Unpaid bookings may be cancelled.
Booking
Sessions are arranged directly with your trainer.
Late Arrival
Arriving more than 20 minutes late will result in the session being cancelled.
If you arrive within 20 minutes of your scheduled start time, your session will finish at the originally scheduled end time.
If your trainer is late, your session will be extended where possible or rescheduled.
Cancellation
Personal training sessions require 24 hours' notice for cancellation.
Sessions cancelled with less than 24 hours' notice will be forfeited.
If your trainer cancels your session, you will not be charged.
Refunds
Personal training sessions, packages and Introductory Personal Training Offers (where applicable) are non-refundable.
If illness or injury prevents you from continuing, management may, at its discretion, issue account credit upon receipt of a valid medical certificate. Any approved credit must be used within 12 months of the original purchase date.

9. Member Code of Conduct
AKL Combat is committed to providing a safe, welcoming and respectful environment for all members, coaches and staff.
Members must:
Treat coaches, staff and fellow members with respect at all times.
Follow all instructions given by coaches and staff.
Conduct themselves in a safe and responsible manner.
Abusive, threatening, intimidating, discriminatory, bullying or aggressive behaviour will not be tolerated.
Where appropriate, members may receive up to three written warnings for breaches of these Terms & Conditions. However, AKL Combat reserves the right to immediately suspend or terminate any membership, without warning, in cases of serious misconduct, violence, harassment, threats, deliberate unsafe behaviour or any conduct that places others at risk.
No refunds will be provided where a membership is terminated due to misconduct.

10. Health & Liability
By participating in any class, personal training session or activity at AKL Combat, you acknowledge and accept that boxing, Muay Thai, strength and conditioning and other combat sport activities involve inherent risks, including the risk of serious injury.
Members are responsible for ensuring they are medically fit to participate. If you have any injury, illness, medical condition or concern that may affect your ability to train safely, you should seek advice from a qualified medical professional before participating.
Members must advise AKL Combat of any injury, illness or medical condition that may affect their ability to participate safely.
Participation in all classes, personal training sessions and gym activities is voluntary and undertaken entirely at the member's own risk.
To the fullest extent permitted by law, AKL Combat, its owners, coaches and staff accept no liability for any injury, illness, loss or damage arising from participation in training, except where liability cannot legally be excluded.
Members agree to follow all instructions given by coaches and staff at all times. Failure to do so may result in removal from a class, suspension or termination of membership.

11. Safety Equipment
Members are responsible for supplying, maintaining and using suitable protective equipment appropriate for the activity being undertaken.
Protective equipment may include:
Boxing gloves
Hand wraps
Mouthguard
Shin guards
Groin guard (where appropriate)
Any additional protective equipment requested by a coach
AKL Combat may, at its discretion, loan boxing gloves and hand wraps where available. Members choosing to use loan equipment do so entirely at their own risk. AKL Combat accepts no responsibility for any injury, illness, allergic reaction or other issue arising from the use of shared equipment.
Members are responsible for bringing and wearing the correct equipment required for each class.
For the safety of all participants, the following minimum requirements apply:
Boxing gloves are mandatory for all boxing and Muay Thai bag conditioning classes and any contact-based training. Members without suitable boxing gloves will not be permitted to participate.
An approved mouthguard is mandatory for all boxing contact drills, sparring-style drills and sparring.
For Muay Thai contact drills, sparring-style drills and sparring, members must wear suitable boxing gloves, shin guards and an approved mouthguard.
Coaches may also require the use of a groin guard or any additional protective equipment where appropriate.
Members acknowledge that, due to the nature of group training and class sizes, coaches may not always immediately identify whether a member is using all recommended protective equipment. It remains the member's responsibility to ensure they are using the appropriate equipment at all times. If a member chooses to participate in training without the recommended protective equipment, whether or not this has been identified by a coach, they do so entirely at their own risk.
This does not remove the requirement for members to use mandatory safety equipment. AKL Combat coaches and staff reserve the right to refuse participation where a member does not have the required equipment.
The coach's decision regarding a member's participation in any class, drill or sparring activity is final.
Sparring Approval
Sparring and contact-based training are only permitted with coach approval. Coaches reserve the right to restrict or refuse sparring participation based on a member's experience, ability, behaviour, fitness level, safety awareness or readiness.
AKL Combat coaches and staff reserve the right to refuse or stop participation where a member:
Does not have the required safety equipment.
Is using equipment considered unsafe or unsuitable.
Is not following coaching instructions.
Is considered to present a safety risk to themselves or others.
Where a member is refused participation or removed from a class for any of the reasons above, the booked class or session will be deemed attended and no refund, credit or replacement session will be provided.


12. General
AKL Combat reserves the right to amend these Terms & Conditions where reasonably necessary. Members will be notified of any significant changes.
Failure to comply with these Terms & Conditions, the gym rules or the Member Code of Conduct may result in suspension or termination of membership.
These Terms & Conditions are governed by the laws applicable in the jurisdiction in which AKL Combat operates.

13. Member Declaration
By purchasing a membership, drop-in session, Intro Offer or personal training session/package, booking a class, or participating in any activity at AKL Combat, you confirm that:
You have read and understood these Terms & Conditions.
You agree to be bound by these Terms & Conditions.
You acknowledge and accept the inherent risks associated with boxing, Muay Thai, combat sports and physical exercise.
You confirm that you are medically fit to participate, or have sought appropriate medical advice before doing so.
You agree to follow all instructions given by AKL Combat coaches and staff.
You understand that the coach's decision regarding participation in any class or activity is final and is made in the interests of safety.
You understand that failure to comply with these Terms & Conditions may result in suspension or termination of your membership, refusal to participate in classes or activities, and forfeiture of any booked session where applicable.
By accepting these Terms & Conditions, you confirm that you understand and agree to comply with all AKL Combat rules, safety requirements and coaching instructions.