Starts on the date of purchase. Valid for 1 month.

*Eligibility & Class Access*


- The Package grants access to GROUP CLASSES only. (e.g Pole Fitness, Hoop, Sling, Silks, Yoga, Aerial Yoga, Fitness Classes etc)
- Private sessions, external workshops, and special events are not included within this package and may incur an additional fee.
- Access is subject to availability, and advance booking via our booking system is required for ALL classes.
- This Package is non-transferable and can only be used by the named individual.
- The minimum age to become a participant in this package is 16 years.
- Where applicable, CAW Fitness may disable the online joining function and request 16- and 17-year-olds to join in a discussion with the parent or guardian, this is solely at the discretion of CAW Fitness.
- CAW Fitness reserves the right to reject any application for packages without giving any reason for so doing.
- CAW Fitness offer various categories of membership. Your choice of category on joining will determine the fees you pay and any restrictions that may apply to your use of CAW Fitness’s facilities.
- All new members must complete the CAW Fitness registration process, including providing accurate details on any relevant health or medical information on a ‘need to know’ basis.


*Duration & Activation*


- The Package is valid for a FIXED TIME PERIOD starting from the date first booking or date of purchase depending on the option selected.
- The duration and expiry date will be clearly started at the time of the purchase.
- Extensions, holds, or transfers are NOT permitted, except under special circumstances such as long-term diagnosed medical injury/illness or complex pregnancies.
- Pregnancy: A Package agreement can be cancelled if you become pregnant upon the appropriate written proof being given, or our Pregnancy Policy may be applied and come into effect.


*Booking & Attendance Policy*


- All classes must be BOOKED IN ADVANCE through our online booking system.
- To ensure fair access for all members, we reserve the right to limit the number of active bookings per person at any given time.
- Regular failure to ‘no-show’ to a booked class without cancellation may result in a ‘No-Show’ fee.
- Members are responsible for attending their scheduled classes/ events on time. Late arrivals may not be permitted to participate.


*Cancellations & ‘No-Shows’*


- Our 24-hour cancellation policy applies once booking a class with your Package. If the member cannot attend a scheduled class, they must cancel their booking at least 24 hours before the scheduled start time to avoid a cancellation/ credit fee.
- Regular ‘No-Shows’ to booked classes without cancellation may result in a ‘No-Show’ fee of £5, or a TEMPORARY SUSPENSION of booking privileges for repeat offenders.
- This policy helps to ensure fairness and class availability for all members.



*Class Schedule & Instructor Changes*


- Class schedules, instructors, and formats are SUBJECT TO CHANGE, without prior notice.
- In the event of low bookings or unforeseen circumstances, classes may be cancelled, blended, or rescheduled.
- CAW Fitness will make every effort to notify members in advance of any significant changes to classes, or times.
- Unless otherwise stated, CAW Fitness takes no responsibility for advance payments made to freelance Instructors; In this instance, it is your responsibility to enter into an agreement with the freelance Instructors. CAW Fitness is not responsible or liable for any monies paid or monies owed including refunds for personal training services delivered by freelance Instructors. In the event of any payment disputes the member will need to raise these directly with the freelance Instructor.


*Payment, Renewal, Extensions & Refunds*


- Payments for the Package must be made in FULL at the time of purchase.
- The Package will NOT automatically renew.
- Refunds are NOT available once the Package has been activated.
- The Package is non-refundable and non-extendable once it has been used to make bookings.
- Extensions, holds, or transfers are NOT permitted, except under special circumstances such as long-term diagnosed medical injury/illness or complex pregnancies.
- Pregnancy: A Package agreement can be cancelled if you become pregnant upon the appropriate written proof being given, or our Pregnancy Policy may be applied and come into effect.



*Public Holiday Policy for Unused Classes:


- If a public holiday falls during the course of a Package period, and a class/ event is not held due to the holiday, the member will not be entitled to a refund, extension, or credit for any missed or unused classes/events.
- Unused classes during public holidays are considered forfeited, and no compensation will be provided.
- It is the responsibility of the member to review CAW Fitness’s schedule, which will be adjusted accordingly during public holidays.
- CAW Fitness may put on extra events/ classes on the lead up to public holidays to allow for any credits to be used and utilized. This will be down to the discretion of CAW Fitness and scheduling availability. Therefore, not guaranteed.



*Health & Safety:


- All members and participants must sign a waiver and release of liability before attending in any classes with CAW Fitness. This will be promoted for you to complete in the web sign up process to our booking system.
- Members should inform any instructors of any pre-existing injuries, medical conditions, or concerns before participating within a class.
- Aerial Fitness is a physically demanding activity; members should be aware of their own physical limitations and avoid participating in activities that could pose a risk to their health & safety.
- CAW Fitness reserve the right to refuse participation to any member who appears to be unfit or unwilling to follow safety guidance.
- CAW Fitness reserves the right to suspend or terminate a member's membership for violations to the businesses policies, inappropriate behavior, or failure to pay membership fees.


*Code of Conduct*


- Please respect Instructors, Staff, and other members/participants at all times.
- Members are responsible for attending their scheduled classes/ events on time. Late arrivals may not be permitted to participate.
- Disruptive, unsafe, or disrespectful behaviour may result in suspension or termination of a Package without refund.


*Privacy and Data Protection:

- CAW Fitness is committed to safeguarding members personal information. Personal details will only be used for membership management, class bookings and communication purposes.
- Members may request and update their personal information at any time via our online booking service.


*Limitation of Liability:


- By participating in any classes/ events with CAW Fitness, members acknowledge that any fitness that involves physical exertion may pose certain risks.
- CAW Fitness is not liable for any injuries or damages sustained during class or event participation, except as provided by applicable law.
- These Terms & Conditions shall be governed by the laws of the United Kingdom and any disputes arising shall be to the district of West Sussex courts.
- By enrolling in and using CAW Fitness’s services, you confirm that you have read, understood, and agree to these Package Terms & Conditions.



Any questions or concerns regarding Package use or the Terms, please contact us at the following:


CAW Fitness (Castle Aerial & Wellbeing)
Unit 20, Reynolds Road, West Green, Crawley. RH11 7HA
Tamaracastle@caw-fitness.co.uk
07740553185