How Ron Dorr uses booking software to deliver online fitness classes to senior customers

Learn how Ron Dorr uses TeamUp to offer senior fitness customers online classes, memberships, and on-demand video content.

"It's been a real godsend for me. And like I said, price-wise and support, support is probably number one. That was the thing that really really sold me on the product is that everybody else said they need to make my business work for their product. You change your business and it'll work with what we have and TeamUp is just absolutely phenomenal and helping me find ways around or workarounds or how to use it. So that's been a big piece."

My name is Ron Dorr. My business is called Ageless Balance, Quality of Life Fitness. I work with older adults for the most part. 65, 70 years plus. We work on balance, we do group fitness online. We use Zoom for all of our fitness classes, doing them all. I have classes up to right now, my biggest class is around 80 people.

It's just a matter of giving them a product. What I have been doing is making sure that I get them set up on their own because they can't do it on their own it seems like, so I have to do it for them. That helps my business a lot, getting them the information and doing it for them. I've been using TeamUp, when did COVID hit February 2020? However long that is. I found them because I was just searching for absolutely everything in a CRM with video-on-demand. I needed a membership management piece, one that I could easily navigate and one that would be easy for the end-user, the customers if they had to use it.

They don't use it a whole lot, I do most of it for them. It's still, it's easy to operate and it's cheap. My seniors lose emails all the time, and this was what drove me more than anything. I needed to send them an email out absolutely before every class and it had to have the link on it because otherwise, they would not be able to figure out how to get to the class.

This sending them out every hour is a real plus and that was one of the main functionalities. The other part is video-on-demand and having that access available because I do make all classes available to all participants and they just absolutely love having that access to do it when they want, Because the class is three times a week, 45 minutes, and they can't make it all those times, so having that other access through video-on-demand has been really helpful. If you have the clientele that can handle doing their own entry, which I have a couple of younger classes, they take care of everything on their own, it's a breeze, I don't do anything. I just set up the membership and the classes it's perfect for that.

It's been a real godsend for me. And like I said, price-wise and support, support is probably number one. That was the thing that really really sold me on the product is that everybody else said they need to make my business work for their product. You change your business and it'll work with what we have and TeamUp is just absolutely phenomenal and helping me find ways around or workarounds or how to use it. So that's been a big piece.

To hear from more of our TeamUp customers about their experience using our software, check out our testimonials page.