TERMS + CONDITIONS
ATTENDANCE
1. Clients are expected to arrive on time for all classes and workshops. If delayed, please notify
SHAMANA CIRCLE by email at the411@shamanacirclestudio.com.
2. A “No Show” or “Late Cancel” (cancellation with less than 3 hours’ notice) will result in the
deduction of one class from the client’s current class package. Clients on NEW CLIENT OFFER,
ANNUAL, INDEPENDENT, UNLIMITED or CHALLENGE series will be charged a $15 fee for any
missed class or late cancellation. If a client is automatically moved from the waitlist into a class, the
same cancellation policy applies. Clients will not be penalised if manually enrolled by an
administrator with less than 3 hours’ notice and unable to attend.
3. SHAMANA CIRCLE does not permit clients to use their mobile phones, or other electronic
devices in the studio.
4. Shoes are not permitted beyond the lobby. Clients must store shoes and valuables in the cubicles
provided.
SUPERVISION POLICY
1. Safety is our prioirty. SHAMANA CIRCLE does not permit children under the age of 16 to be left
unattended on the premises for any period of time. All children under the age of 16 must be
accompanied by a parent or guardian at all times.
2. SHAMANA CIRCLE does allow children 12 and over to participate in classes with their parent or
guardian, provided the child is willing and able to participate without interruption to the class.
USE OF PROPS
1. Props, including but not limited to mats, blocks, bolsters, straps, bars, bangles, rings, balls and
resistance bands are provided for use during classes. Clients may bring and use their own mats
provided that they remove their mat from the premises immediately following class. Unless
otherwise instructed, no other personal equipment or props may be brought for use during class.
2. Many of the props are weighted and props may only be used under the direction of an instructor
and in accordance with their guidance.
3. Clients are required to inform the instructor before class of any injuries, conditions, or limitations
that may affect their ability to safely participate in any prop-based exercises.
4. Clients accept full responsibility for their own safe use of props and acknowledge that improper or
unsupervised use may result in injury. SHAMANA CIRCLE reserves the right, at the instructor’s sole
discretion, to restrict or refuse the use of props if, in the instructor’s judgment, such use presents a
safety risk.
5. Clients are responsible for returning all props to the designated storage areas after use and must
do so in a safe and orderly manner.
PAYMENT & CREDIT CARD POLICY
1. SHAMANA CIRCLE is cashless and accepts VISA/MASTERCARD and direct deposits.
2. All members and class pass holders must have a valid credit card on file.
3. In the event of a “No Show” or “Late Cancel,” SHAMANA CIRCLE reserves the right to charge
the applicable fee or deduct a class pass. If payment fails and remains unresolved, the client’s account
will be suspended until payment is made.

MEMBERSHIPS & CLASS PASSES
General
1. SHAMANA CIRCLE offers the following membership options: THE ANNUAL, THE
INDEPENDENT, THE UNLIMITED, and ON DEMAND (online classes).
2. Class passes are also available and are valid only for regular classes. Unless otherwise stated, they
cannot be used for workshops, events, or special series.
3. Memberships are personal to the account holder and are strictly non-transferable.
Class Passes
1. Class passes may only be used by the purchaser. They cannot be sold, transferred, or shared with
others.
2. By purchasing class passes, the purchaser agrees that the passes are for their personal use only and
must be used in accordance with SHAMANA CIRCLE’s policies.
Membership Options
1. Memberships are personal to the account holder and are strictly non-transferable.
2. THE ANNUAL: Single non-refundable payment. Includes unlimited in-studio classes and ON
DEMAND. One suspension of up to two months. May be cancelled at any time. Will not be placed
on hold during studio closures (including public holidays). Does not auto-renew.
3. THE UNLIMITED: Recurring monthly non-refundable payment. Includes unlimited in-studio
classes and ON DEMAND. One suspension of up to two months per calendar year. Requires 30 days’
written notice for cancellation. Will not be placed on hold or pro-rated during studio closures
(including public holidays).
4. THE INDEPENDENT: Single non-refundable payment. Includes unlimited in-studio classes. Will
not be placed on hold or pro-rated during studio closures (including public holidays). No holds,
suspensions, or cancellations. Does not auto-renew.
5. ON DEMAND: Recurring monthly non-refundable payment. Unlimited access to the virtual
studio. May be cancelled at any time. No holds or suspensions.
Special Offers & Event Passes
1. NEW CLIENT OFFER: Available one time only per person. At the end of the offer, members must
purchase a membership or class pass to continue attending. This offer cannot be transferred or
extended, and creating multiple accounts to access repeat offers is strictly prohibited.
2. CHALLENGE series: Single non-refundable payment. Includes one class per day for period of
challenge.
3. EVENT PASSES: Valid only for workshops, events, or series. One-time use only. Cannot be
transferred between accounts. Expire six months after purchase.
CANCELLATION
1. ANNUAL series: Non-refundable single payment series and may be cancelled at any time.
2. ON DEMAND: Non-refundable recurring monthly payment series and may be cancelled at any
time.
3. NEW CLIENT OFFER, THE INDEPENDENT & CHALLENGE series: Non-refundable single
payment series and may be cancelled at any time.
4. UNLIMITED series: Non-refundable recurring monthly payment series. Cancellation requires at
least 30 days’ written notice. To cancel your membership, send an email to
the411@shamanacirclestudio.com We would appreciate understanding the reason for the cancellation
and any feedback on your experience at the studio. Membership (access to classes) will terminate at
the end the final billing month. In cancelling, members forfeit their current monthly rate, terms and
conditions.

SUSPENSION (ANNUAL or UNLIMITED series ONLY):
1. To place the series on hold, send an email to the411@shamanacirclestudio.com with the details of
the hold period (not to exceed 2 months)
2. Suspension of an ANNUAL series will extend the series past the original 365-day period by the
length of the hold.
3. UNLIMITED series placed on hold mid-month will receive a credit to be applied at the next billing
cycle.
REFUNDS & EXTENSIONS
1. Class passes and memberships cannot be refunded, returned, or exchanged.
2. Class passes have fixed expiration dates and will not be extended beyond that period.
3. Gift Certificates cannot be returned or surrendered for cash or transferred between persons.
4. Where a refund is due because of a timely cancellation or SHAMANA CIRCLE cancellation, the
refund will be processed within 48 hours.
5. SHAMANA CIRCLE is not responsible for any missed classes. They will not be refunded or
exchanged for other classes or products.