12 ROUNDS BOXING LIMITED MEMBERSHIP
TERMS & CONDITIONS


PRINCIPAL TERMS
This agreement commences on the date you begin your membership with us.
You will be entitled to all the rights and privileges set out for the type of membership you have purchased.
All memberships, programmes and services purchased are non-transferable and non-refundable.
Additional fees and charges may be incurred and are detailed in section F.
MEMBERSHIP MANAGEMENT
Your Team Up Account
12 Rounds Boxing operates a self-service membership management system via ‘Team Up’.
On joining 12 Rounds Boxing you must claim/set up your Team Up account.
You are responsible for making changes to your membership using your team up account.
You can find support and guidance online at the link below as well as details on how to contact the team up customer service team. https://support.goteamup.com/en/collections/1740735-for-members-athletes-and-customers
If you ask 12 rounds to make changes to your account you may incur additional admin fees.
You are responsible for keeping your team up details current at all times.
Booking Sessions (Not applicable to Personal Training Clients)
You must book in to the sessions you want to attend each week via your team up account.
You can download the mobile app ‘Team Up Members’ from Google Play or The App Store or do this online.
You can book sessions up to 21 days in advance.
If you do not book you will be refused entry to the class.
Canceling Sessions (Not applicable to Personal Training Clients)
Please be courteous to other users and cancel sessions you have booked but cannot attend .
You must cancel your session 4 hours before it is due to start if you do not want to lose the session.
Cancellations between the hours of 12am and 6am will not be counted in the 4 hour requirement. A 7am session must therefore be canceled before 7pm the evening before.
Sessions canceled less than 4 hours before they are due to start will be deemed ‘late cancels’ and lost.
Late Arrival (Not applicable to Personal Training Clients)
If you are more than 15 minutes late to a session, you will be refused entry and your session will be lost.
Waiting lists (Not applicable to Personal Training Clients)
If you are on the waiting list you will be notified if a slot becomes available.
The offer is time limited and you must therefore monitor your notifications and accept this slot to secure your place.
If you do not accept your place within the time limit, it will be offered to the next person on the list.
We highly recommend you download the ‘Team Up Members’ mobile app and agree to push notifications so that you don’t miss out.
Places do often become available on the night due to no-shows. As such you are welcome to attend the gym and will be offered a place if one becomes free, however we cannot guarantee a place.


MEMBERSHIP SPECIFIC TERMS
MONTHLY MEMBERSHIPS
General
All memberships are recurrent and will automatically renew on 1st of each month unless you cancel before the next payment is due.
If you join mid-month your initial payment will be prorated to the end of the month and taken immediately.
Your total monthly sessions renew on the 1st of each month as follows:
Champion: 30 sessions
Middleweight: 9 sessions
Off Peak/junior: 12 Sessions


Sessions can be used at any time during the calendar month.
Unused sessions will be lost at the end of the calendar month.
You must use the Team Up system to book classes and make membership changes.
Changes will take effect from the 1st of the month following the date of notification.
No refunds can be made once payment has been taken.
Holds
A free 1 month hold can be provided once in any 12m period for all monthly memberships.
All other holds are at management discretion and will incur an admin charge.
Holds run for 1 full calendar month after which membership will automatically restart.
If you do not want to continue membership following a hold you must cancel your membership using your Team Up account, before your next payment is due.
Extension of a hold beyond 1 month may be granted where there is an exceptional reason, however this is solely at management discretion and may incur an admin fee.
All hold/extension requests must be made in writing to info@12roundsboxing.co.uk
All requests must be made a minimum of 7 days prior to the start of the month for which the hold/hold extension is required.
Cancellations
You must cancel your membership using your team up account.
Your membership will end on the first of the month following the date of cancellation.
Refunds cannot be provided once payment has been taken.
If you ask the business to cancel your membership you will incur an admin fee.
All requests for the business to cancel your membership must be made in writing to info@12roundsboxing.co.uk
All requests must be made a minimum of 7 days prior to the next payment due date to avoid further charges.
If you cancel and rejoin at a later date, you will be charged a joining fee.


PROGRAMMES
General
All 12 Rounds Boxing programmes must be booked using Team Up.
All payments are due in full prior to programme start date.
You must book and cancel sessions as detailed in part B.
Refunds
No refunds can be made following payment.
If you have booked but are unable to attend a programme we may, at our discretion, offer a transfer to the next programme.
If you are unable to attend due to injury or illness we can offer you a credit to use on a further programme/class pack/personal training package upon receipt of a medical certificate.
Transfers, if agreed, may incur an admin fee.
You must contact us in writing to info@12roundsboxing.co.uk prior to the start of your programme to request this.




Missed Sessions
Boxing Fundamentals only (when multiple programmes running)
If you can't manage to attend any of the scheduled fundamentals sessions, you can ask your coach to advise and book you into one of our conditioning sessions eg bag and burn.
If you know you will miss a week, you can choose to do 4 sessions per week over 3 weeks. We do not recommend doing this if you will miss the final week
All programmes: we do not offer additional make up sessions for missed sessions.

PERSONAL TRAINING
Payment and Session Expiry
Personal training payment is due in full prior to the programme start date/first session.
Where payment is not made, programmes/booked sessions will be canceled.
Sessions expire as follows:
Single session = 1 week from date of purchase
3 session introductory offer = 4 weeks from date of purchase
Pack of 5 Sessions = 6 weeks from date of purchase
Pack of 10 Sessions = 12 weeks from date of purchase
Extensions to expiry dates are at the discretion of managers and all requests must be made in writing to info@12roundsboxing.co.uk
Booking
You should liaise with your trainer to book your sessions.
It is your responsibility to ensure that dates and times booked are correct.
If you are having issues booking with your trainer you should email the 12 Rounds manager info@12roundsboxing.co.uk
Lateness
If you are more than 20 minutes late for your session your session will be canceled and you will forfeit the session.
If you arrive within 20 minutes of your agreed session start time, your session will begin when you arrive but will still end at the original end time. No extra time will be given.
If your trainer is late for your session, you will be offered a full hour from the time that your trainer arrives (if possible/convenient), or you will be offered the option to re-arrange/make up time at a later date.
Cancellation
If you wish to cancel a session you must give a minimum of 24 hours notice or your session will be lost.
If your trainer cancels your session you will not be charged.


Refunds
12RB operates a strict 'no refunds' policy.
If however, you are unable to continue your sessions due to illness or injury, we can offer you a credit which can be used within one year of your original purchase. This is at management discretion and you must submit a Drs note or medical certificate clearly stating exercise restrictions.






MISCELLANEOUS TERMS
Members must be 16 or older (with the exception of child specific programmes).
You must be in appropriate exercise attire to join classes.
You must comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
If you cause willful or negligent damage to our premises or equipment, we reserve the right to charge you for reasonable repairs to rectify the damage.
If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
There may be occasions where we have to close all, or part of the gym. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavors to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to any refund of your membership fees in such circumstances.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
This agreement is governed by English Law.
We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.
To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. You will advise us immediately should your circumstances change.


CONTACT, FEEDBACK, COMPLIMENTS AND COMPLAINTS
If you have any questions or feedback or would like a copy of our complaints procedure, please contact us by emailing info@12roundsboxing.co.uk


ADDITIONAL FEES & CHARGES


12 Rounds Boxing Ltd operates a self-service membership management system via Team Up. Members should make any changes to their account using this system.
If you ask the business to make changes to your account, we may agree at our discretion and you will be charged a £30 admin fee.
Membership holds which surpass one month are charged at £30 per month.
These charges are subject to change at any time provided we give you advance notice of the change.
If we choose to waive these fees at one time, it will not stop us charging them should you make the same request at a future date.