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• 16 Class Rolling Membership

The Pole Lab Rolling Membership Terms and Conditions

By enrolling in the monthly rolling membership at The Pole Lab, you agree to comply with these terms and conditions.

1 Membership Usage:

a. Membership benefits are non-transferable and are solely for the use of the named member.

b. Members must adhere to studio rules and guidelines when participating in classes or whilst using studio facilities.

2. Member Rewards Scheme:

a. The monthly rolling membership at The Pole Lab offers access to discounted pole classes available at our studio.

b. Members are entitled to reduced rates per class compared to standard pay-as-you-go fees.

3. Membership Fees:

1. The cost of your membership will depend on the type of membership you chose. You must pay your monthly membership fee in advance, and it is non-refundable.

2. You may downgrade your monthly membership by giving The Pole Lab at least 1 full calendar months' notice in writing or via TeamUp, so that your current membership will terminate at the end of the following calendar month and then auto adjust to the new membership for the next billing cycle. after notice was given.

3. The Pole Lab will set the level of fees and will review such fees periodically. The Pole Lab reserves the right to change the level of fees from time to time. For any changes to the monthly fee, The Pole Lab will give you at least 30 days’ notice.

4. Cooling-off Period: Should you change your mind; all new members have a 14-day cooling-off period. The 14-day cancellation period commences the day of your membership start date, which is the date of enrolment, The Pole Lab will refund you the membership fee minus the value of any classes attended during this time, calculated at standard pay-as-you-go rates.

5. Members may place their term membership on hold for a minimum of one week and a maximum of three months at a time. Members are entitled to three holds per calendar year at no charge. Any additional holds within the same year will incur a £10 fee per hold. A minimum of one month’s notice is required to place a membership on hold. All hold requests must be submitted via email to info@thepolelab.co.uk. Billing will pause during the hold period and will automatically resume once the hold ends.

6. Cancellation of membership: Termination by you

You may terminate your monthly membership by giving The Pole Lab at least 1 full calendar months’ notice in writing, so that your membership will terminate at the end of the following calendar month, before the next billing cycle. after notice was given.

7. Class Reservations:

a. All members should reserve their space to participate in a class in advance to guarantee availability.

b. Failure to attend a reserved class without cancellation by the member may result in penalties or loss of future booking privileges.

8. Class Cancellation Policy: The Pole Lab reserves the right to cancel classes if minimum attendance requirements are not met. For evening classes, decisions regarding cancellation will be made at least 4 hours before the scheduled start time. Morning classes may be cancelled by 9 PM the previous day. In the event of a cancellation due to low attendance, affected members will be notified via email or text message. It is the members responsibility to ensure The Pole Lab has their up-to-date contact info. Should a class be cancelled by the Pole Lab then the member will need to re book onto another class that week – Members cannot carry over classes.

9. Reduced Hours During Special Periods The Pole Labs operating hours may be adjusted during the festive period and similarly when XPERT training courses are hosted there might be adjustments to the regular class schedule. Specific details regarding reduced hours will be communicated to members in advance via social media and will be visible on the timetable at least one month prior to the event.

10. Liability:

a. When you become a Member and each time you use the Studio or participate in a Class, you must ensure that you are in good physical condition and know of no medical or other reason why you should not exercise - If unsure you should not use the Studio or participate in a Class until you have sought appropriate medical guidance and been given the go-ahead.

b. The Pole Lab will not accept liability for any injuries or losses whatsoever that you sustain whilst participating in any class or whilst using studio facilities.

11. Changes to Terms and Conditions: ​​​​​​​​​​​​ The Pole Lab reserves the right to modify or amend these terms and conditions without prior notice to members.

12. Governing Law: ​​​​​​​​​​​​ Your membership with us is governed by the laws of England and Wales and, if you live in Scotland, by the laws of Scotland. Any disputes will be resolved in accordance with these laws.