1. Membership entitles you to 5 Mat classes per month.

2. This is an ongoing monthly membership that starts on day you purchase the membership. The first and every monthly payment thereafter will be debited from your bank account or credit card each month on the same date as the membership was purchased.

3. As a member you are entitled to the following benefits:
- cheaper classes (compared to a class pass)
- discounted merchandise/socks (10%)
- automatic class bookings (upon request)
- priority access to our events/workshops as part of our Wellness Program.

4. You may cancel your membership anytime, without penalty, by emailing joni@thepilatescompany.uk. The membership shall end on the last date of the last fully paid month. There are no refunds or part refunds for memberships cancelled mid month.

5. You must book your classes via Team Up - we recommend you use the Team Up App to do this.

6. If you cannot attend class due to any reason, you must cancel your booking via Team Up before 24 hours before the class start time. Any cancellations made by you after this time will mean you lose the class booking for that week.

7. Missed classes due to holidays/illness do not carry over to other weeks, unless exceptional circumstances, as determined by us.

8. You may pause your membership for a period of time. The minimum pause time we allow is three weeks. Open ended pauses mean you lose all future class bookings.

9. Your membership fees will increase each January in line with inflation for the previous year’s fees. You will be notified of this prior to it occurring.

10. You must wear grip socks or barefoot to all of our classes or sessions. Grip socks can be purchased from our studio.

11. If on the very rare occasion we need to cancel a class, your credit will be returned (to use at anytime that suits you). This will be communicated to you via email and text message.

12. Our studio runs a reduced class timetable on all Bank Holidays and in between the Christmas and New Year period. We are closed on Christmas Day, Boxing Day and New Year’s Day.

13. We run a very favourable refer a friend programme. Please ask for more details.