1. Membership Billing:
- Your membership fee of £552.00 will be charged every 6 months, starting from the original date of your membership.
- Upon purchasing this membership, you are agreeing to a minimum term of 6 months, which requires you to make a payment of £552.00 every 6 months.
- After the initial 6-month period, your membership agreement will automatically renew and continue period to period until cancelled by submitting a minimum of 31 Days written notice before the next period is due.

2. Session Usage:
- Flexible session usage, up to 6 sessions per week can be used across the term
- Unused sessions will expire at the time of renewal (every 6 months) and cannot be carried over or credited to the next term
- If you use all your sessions before the end of your term or would like additional sessions, please contact us to purchase a ‘bolt-on’.

3. Membership Changes and Cancellation of Auto-Renewal:
- If you wish to change to a different membership or cancel the automatic renewal on your current membership a written notice must be submitted at least 31 Days before the upcoming auto-renewal date.
- All changes and cancellations must be made in writing to David on 07782304475 or info@thehurtlocker.co.uk
- If confirmation of the change or cancellation is not received, the member must re-submit the change or cancellation request.
- It is the member's responsibility to cancel any future direct debits directly with their bank.
- The Hurt Locker will not be held responsible for any fees collected by direct debit if the member fails to cancel it. Such fees are non-refundable.

4. Temporary Freeze of Membership:
- The membership can be temporarily frozen for the following reasons only, provided satisfactory proof is provided:
- Pregnancy
- Serious illness (Medical exemption note must be produced within 7 days from the diagnosis)
- Serious injury (Medical exemption note from Doctor or Physiotherapist must be produced within 7 days from the diagnosis)
- Redundancy (Upon production of notice)

5. Ineligibility for Freeze or Extension:
- The membership cannot be frozen or have the automatic renewal date extended for personal reasons, including:
- Holidays
- Travel related issues
- Work commitments
- Non-serious injuries
- Non-serious illnesses such as colds and flu

6. Expiry Date and Transferability:
- If your membership has an expiry date added, meaning the automatic renewal has been cancelled, there can be no hold period or extension to this expiry date under any circumstances.
- Unless otherwise noted, this membership is non-transferable.
- Your payment details will be securely stored in our system for the duration of the membership.

7. Late Cancels and No Shows:
- Sessions canceled within 8 hours of the session starting will be considered a Late Cancel and will not be refunded, unless circumstances are exceptional.
- No-show appointments will not be refunded under any circumstances.