Membership Credits

Membership credits are valid only within the current membership month.
Unused credits expire at the end of each membership month and cannot be carried forward, transferred, refunded, exchanged or redeemed for cash.
Membership credits are non-transferable and may only be used by the named member.


Membership Payments

Membership fees are collected automatically on a recurring monthly basis.
It is the member's responsibility to ensure payment details remain up to date.
If a payment is declined, access to classes may be suspended until payment has been successfully received.


Class Bookings

Class bookings are subject to availability.
Members may book classes in accordance with their membership benefits and booking access window.
Attendance is limited to the number of credits included within the membership.


Cancellations

Memberships may be cancelled at any time by providing 30 days' written notice.
Membership payments will continue during the notice period.
No refunds will be issued for partially used membership periods.


Class Cancellation Policy

Classes must be cancelled at least 12 hours before the scheduled start time.
Cancellations made within 12 hours of the class start time will result in the loss of that class credit.
Failure to attend a booked class without cancelling will also result in the loss of the class credit.


Membership Pauses

We understand that holidays, family commitments and life happen.

Memberships may be paused by contacting [email address] with at least 7 days' notice.
Memberships may be paused for a minimum of 1 week and a maximum of 4 weeks.
Membership credits cannot be used while a membership is on pause.
Any unused credits will remain valid during the pause period and will be available once the membership resumes.
Membership fees will not be charged during an approved pause period.


Studio Policies

Lumora Reformer Pilates & Wellness Studio reserves the right to amend the class timetable, instructors, class formats and operating hours when necessary.
Membership fees may be reviewed periodically. Any changes to standard membership pricing will be communicated in advance.
Members are responsible for ensuring they are medically fit to participate in classes and should inform instructors of any injuries, medical conditions or changes to their health.


General

Memberships are non-transferable.
Memberships cannot be shared between individuals.
By purchasing a membership, members agree to these Terms & Conditions and any studio policies in force at the time.