Membership starts on the day of purchase.
Minimum term of 1 month before cancellation.
Booking is subject to availability.
24 hours’ notice is required to cancel or reschedule a class.
Classes cancelled less than 24 hours before the start time, or no-shows, will be charged in full.
Classes cancelled with more than 24 hours’ notice will be credited back to your account for future use (within the monthly membership period).
Unused classes do not rollover beyond the monthly period.
Members may top up additional classes per month at a discounted rate; top-ups expire 1 month after purchase.
Memberships may be paused once for up to 1 month during the 12-month term at the discretion of the studio if there is a valid reason e.g., illness or extended holiday.
Memberships cannot be put on hold (except the single pause above) or transferred.
All memberships, passes and class bookings are non-refundable.
Membership cancellation
All memberships run on a rolling monthly basis and renew automatically each month.
To cancel your membership, please email hello@moorpilates.co.uk with at least one full billing cycle’s notice. Cancellation requests must be received before your next payment date to avoid the following month’s charge.
If notice is received after your payment date, one final payment will be taken and the membership will end at the close of that billing period. Any classes included in your final month can be used up until the membership end date.
All other studio T&Cs apply (age, health & safety, teacher discretion, studio policies).