Privacy Policy

This policy was last modified on July 1, 2018 to include our compliance with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework.

This policy was modified on May 24, 2018 with an updated format and minor changes. It was first published and made effective on September 12, 2011.


TeamUp is committed to a robust, transparent policy governing how data is collected, stored, and shared.

This document will outline what information we collect, why we collect it, and who we share it with. We also outline how you may request access to your data and how you can update or delete your data.

We have kept this simple by avoiding long, confusing legaleze in favor of a simple, straightforward overview of how we ensure and respect your privacy. If anything is not clear, or you’d like to talk through any part of this document, please contact us at support@goteamup.com.

Who’s involved?

  • TeamUp Sports Inc, and all worldwide subsidiaries and affiliates, together known as “TeamUp,” “the Service,” “we,” “us,” or “our” provides the service and technology
  • A User (“User”, “you”, “your”) is a person who uses TeamUp
  • A Fitness Business (“Business”) utilizes TeamUp to help manage their business
  • A Customer (“Customer”) is a User who is a customer at a particular Business

This Privacy Policy governs all data supplied to the Service by a User.

What types of information do we collect?

Personal Data

TeamUp facilitates the relationship between Customers and Businesses. In doing so, TeamUp acts as a data controller for a Customer’s data jointly with the Business. TeamUp will collect information such as name, email address, date of birth, payment details, or other information the Business would like to collect.

Personal data is only ever collected voluntarily by the User or provided directly by the Business.

Personal Data will only be used in ways that are in line with why it was originally provided. For example, we will not contact someone designated as your emergency contact for marketing purposes.

Usage Data

During normal operations, we collect information about how Users interact with the Service, such as IP address, browser, operating system, referral source, length of visit, and clickstream data. This data contains a identifier that allows us to determine the User who made the request. This data is used to troubleshoot, analyze, optimize, and improve the Service, and is retained indefinitely for compliance and troubleshooting purposes.

How do we collect personal information?

Personal information is either collected directly by the User, or it is provided by the Business on behalf of a User.

A Business may provide information on behalf of a User if they are switching to TeamUp from an alternate system, or if they are setting up a User’s account for them.

Cookies

Like most websites, we utilize Cookies, which are small text files that are saved by your browser when you access our Service. We use cookies to identify when you’ve logged into the Service, to prevent against abuse, and to generally provide the Service. You may choose to not accept some or all of TeamUp’s cookies through your browser’s preferences, but you may not be able to access some or all of the Service.

We may also utilize third party services that use cookies to help analyze usage of the Service, which may also collect personal information.

TeamUp does not respond to “Do Not Track” or similar signals from browsers.

How we use personal information

To facilitate the relationship between a User and a Business

Businesses use TeamUp to help manage their business. TeamUp allows Businesses to view and manage personal information from Users in order to facilitate the normal operations of a Business.

To provide, troubleshoot, and improve our services

It may sound obvious, but TeamUp uses a User’s personal information to operate by displaying this data to that User as well as to Businesses they are associated with. Additionally, TeamUp may use this information to help troubleshoot issues, such as looking up a User by name or email address. We will also use personal information to help improve the Service, such as by analyzing data to prioritize features relevant to our Users.

To provide announcements about the Service

Occasionally we will notify Users of updates to the Service, changes to policies, and to disclose any issues that may put their personal information at risk.

Children

TeamUp is not intended to be directly used by anyone under the age of 13. A parent or guardian may utilize the Service on behalf of a child so long as they are using the Service for its intended purpose. If we learn someone under the age of 13 has used the Service, we will take appropriate action to remove that User’s personal information and restrict any future access by that User.

International data transfer

The Service operates on and all data is stored on computers physically located within the United States. All data collected internationally will be transferred to, processed, and stored within the United States. TeamUp will maintain relevant certifications to ensure this transfer of data is compliant with local laws and regulations.

TeamUp complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield. TeamUp has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

TeamUp is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC.)

In compliance with the Privacy Shield Principles, TeamUp commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact TeamUp at: privacy@goteamup.com

TeamUp has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Disclosure to other parties

A User’s personal information, except for name and email address, is always provided within the context of a Business. The name of the Business will be plainly visible during registration and whenever personal information is being provided by a User. The relevant Business will be acting as a data controller and must abide by the policies outlined in this policy.

We may employ companies and individuals to manage or provide the Service on our behalf, (including, without limitation, payment processing, support, hosting, and administration). These parties will only be given access to data necessary to perform the required task, must fully comply with this policy, and cannot use any data acquired from TeamUp for any other purpose than what they were tasked to do. In cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, TeamUp is potentially liable.

TeamUp will comply with any lawful request we receive from a government, law enforcement agency, national security agency, or private party as required by law or that we believe to be reasonably necessary and appropriate to prevent or stop any activity that we consider to be illegal, unethical, unauthorized, harmful, or malicious.

We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

We may sell, transfer, or share some or all personal information in connection with a business deal, such as a merger, financing, acquisition, or sale. All personal information will be handled in accordance with this privacy policy. You will be notified by email and/or prominently within with Service about any ownership changes that may impact how a User's personal information is used.

Retention

We use industry standard backup procedures and will retain backups of our database for 30 days, which means that once a piece of data has been deleted from our system, it will take 30 days before it is cleared from our backups.

Some personal information may be retained for legal or legitimate business purposes. For example, a User’s payment and class attendance history at a Business is retained indefinitely. Data that does not serve a legitimate business purpose will be deleted upon request or when it is no longer needed.

Requesting, changing, deleting data

TeamUp acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to support@goteamup.com. If requested to remove data, we will respond within a reasonable timeframe.

Revoking consent

TeamUp only shares data with third parties as required to provide the Service. If you would like to revoke your consent for TeamUp to process your data, please contact support@goteamup.com with your request. We may require the User to verify their identity in order to fulfill the request.

We will also provide an EU or Swiss individuals with opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal information, please submit a written request to support@goteamup.com.

At any time, upon request, we will provide a list of Fitness Businesses that have access to a User's personal data. If a User would like to revoke their consent for a Fitness Business to process their data, we will facilitate this request to the Fitness Business.

Updates to this policy

We reserve the right to change this Privacy Policy from time to time. We encourage you to periodically review this document for the latest information about how we handle personal information and ensure privacy. If we make material changes to this Privacy Policy, we will notify Users via email or another method that is reasonably likely to reach the User.

Continued use of the Service will constitute acknowledgement and acceptance of this Policy.

Our details

TeamUp Sports Inc is incorporated in the United States with our principal place of business being 530 Lytton St, 2nd Floor, Palo Alto, California, 94301. You may contact us via mail at that address, or email at privacy@goteamup.com.

Our Data Protection Officer can be contacted at the same physical and email address listed above.